Rapid Re-Housing (RRH) Lead Case Manager

Position Summary

FISC is seeking a compassionate, organized, and motivated Rapid Re-Housing (RRH) Lead Case Manager to join our team. This position plays a critical role in helping individuals and families experiencing homelessness achieve permanent housing and long-term self-sufficiency.

The RRH Lead Case Manager will provide intensive case management services, housing navigation, employment support, financial coaching, and community resource coordination. The ideal candidate is passionate about serving vulnerable populations and committed to helping clients overcome barriers to stable housing and economic independence.

Essential Duties and ResponsibilitiesClient Services

• Conduct client interviews, assessments, screenings, and program intakes.
• Determine program eligibility and complete all required documentation.
• Develop individualized housing stabilization and self-sufficiency plans.
• Assist clients in securing and maintaining permanent housing.
• Provide ongoing case management and goal planning.
• Connect clients to employment, education, healthcare, transportation, and supportive services.
• Assist clients with budgeting, financial literacy, and savings goals.
• Advocate on behalf of clients with landlords, service providers, and community agencies.
• Assist with move-ins, housing setup, and housing retention support.

Housing and Community Coordination

• Coordinate referrals through the Continuum of Care (CoC) Coordinated Entry System.
• Build relationships with landlords, property managers, and community partners.
• Maintain knowledge of local housing and supportive service resources.
• Participate in community meetings and collaborative initiatives.

HMIS and Program Compliance

• Maintain accurate and timely client records.
• Enter and manage client data within HMIS and related systems.
• Assist with reporting, outcomes tracking, and program evaluation.
• Ensure compliance with HUD, CoC, and agency requirements.

Administrative Responsibilities

• Maintain confidential client files and records.
• Assist walk-in clients and community members with resource navigation.
• Participate in staff meetings, trainings, and professional development.
• Support volunteer engagement and community outreach efforts.
• Assist with agency operations as needed.

QualificationsEducation and Experience

• Bachelor's degree in Social Work, Human Services, Nonprofit Administration, or a related field preferred; OR
• High school diploma with at least five years of relevant case management or social service experience.

Preferred Experience

• Homeless services
• Rapid Re-Housing or Housing First programs
• Poverty reduction initiatives
• Mental health services
• Substance use recovery support
• Food insecurity programs
• Community resource coordination

Required Skills

• Excellent interpersonal and communication skills
• Strong organizational and time-management abilities
• Ability to work independently and take initiative
• Proficiency with Microsoft Office applications
• Experience with HMIS or similar databases preferred
• Ability to build trust and rapport with diverse populations
• Strong documentation and recordkeeping skills
• Commitment to confidentiality and ethical practice

Physical Requirements

• Ability to travel throughout Greenville County and surrounding areas.
• Ability to lift and carry light to moderate items as needed.
• Ability to sit, stand, walk, bend, and perform routine office activities.

Pay: $18.00 - $18.50 per hour

Work Location: Hybrid remote in Greenville, SC 29607