R&D Manager

MAIN JOB PURPOSE:

Under the general direction of the Deputy Managing Director and within the limits of established “The Secure Inn Hotel” Policies and Procedures, your responsibility is to provide efficient, personalized, courteous, punctual and the highest level of comfort and hospitality to the guests so as to maximize the organizational profitability and guest satisfaction in an atmosphere of team work and high employee morale. Promotes positive work environment, oversee and direct the day to day operations of the Front Office and Housekeeping Department and maintain the overall efficiency of standard set.

DUTIES AND OTHER RESPONSIBILITIES:

· Ensures prompt, courteous and accurate service to all guests, so as to maximize guest satisfaction.

· Greet and welcome guests upon their arrival and escort them to their rooms and to be sure that rooms are in top notch before their arrival and make guest feel important when they arrive at the hotel.

· Assign duties to the Front Office and Housekeeping team and observe performance to ensure adherence to hotel policies and established operating procedures.

· Trains, cross trains and retrains all Front Office and Housekeeping Personnel.

· Participate in the selection of Front Office and Housekeeping Personnel.

· Schedule the Front Office and Housekeeping staff.

· Supervises workload during the shift.

· Supervises front office and housekeeping departments in respect of budgets, asset management, stock/stock relations; purchasing.

· Manages revenue from reservations and helps to set room rates and budget forecasts for the Front Office and Housekeeping departments.

· Strategizes on room pricing policies to increase or maximize sales or revenues.

· Audits and oversees cash, credit card and other financial tasks carries out in Front Office department, as well as working closing with the accounts department on debtors and creditors queries.

· Analyses shortfalls in forecasts and financial reports and endeavors to correct them.

· Motivates and leads team, supervisors and Managers reporting into this role.

· Troubleshooting emergencies.

· Updates group information, maintains, monitors and prepares group requirements. Relays information to appropriate personnel.

· Reviews and completes credit limit report.

· Works within the allocated budget for the Front Office and Housekeeping department.

· Enforces all cash handling, check cashing and credit policies.

· Conducts regularly scheduled meetings of Front office and Housekeeping team.

· Wears the proper uniform at all the times. Requires all Front Office and Housekeeping employees to wear proper uniforms at all times.

· Upholds the The Secure Inn Hotel’s commitment to hospitality.

· Prepare performance reports related to Front Office and Housekeeping departments.

· Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily count. Monitor selling status of house daily. Flash report, allowance etc.

· Monitor high balance guest and take appropriate action.

· Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.

· Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.

· Review daily Housekeeping work, Front Office work and activity reports generated by Night Audit.

· Review Front Office/Housekeeping log book and guest feedback forms on daily basis.

· Maintain an organized and comprehensive filling system with documentation of purchases, vouchering, schedules, forecast, reports and tracking logs.

· Evaluates the job performance of each Front Office and Housekeeping staff.

· Maintains working relationships and communicates with all departments.

· Maintains master key control.

· Verifies that accurate room status information is maintained and properly communicated.

· Resolves guest problems quickly.

· Responsible for cleanliness, orderliness and appearance of the entire hotel.

· Ensure that rooms are made as per The Secure Inn Hotel standard.

· Maintain per stock of guest supplies, cleaning supplies, linen and uniform.

· Organize inventories with Accounts and General store for linen, uniform and fixed assets.

· Pay particular attention while organizing pest eradicating activities.

· Assist Purchase department in selecting supplies for items related to Housekeeping.

· Verification of supplies consignments.

· Daily inspection of public areas.

· Coordinating the preventive maintenance schedule of rooms and public areas with maintenance department.

· Support and work with the Head of Departments in all aspects of running the hotel, with the objective to maximize efficiency and to achieve the highest volume of revenues.

· Monitor the guest feedback on trip advisor, booking.com and other hotel surveys.

· Perform sudden audit on rooms and other operating areas.

· Provide effective leadership to hotel team members.

· Ensure effective, timely and accurate communications flow with regards to hotel policies and procedures.

· Handles guest queries and complaints politely and professionally, communicate face-to-face with guests and ensure such communication is established, and suggest solutions to ensure guest satisfaction when necessary.

· Provide guidance when necessary; personally take part in implementing all of the quality management systems so as to achieve The Secure Inn Hotel standards.

· Assist in the development, implementation and review of the policies, procedures, practices and standards.

· Recommend changes in methods, equipment or employees so as to improve departmental standards and productivity. Be informed of the latest trends in the industry.

· Support and work with the Head of Departments in monitoring and achieving respective key performance indicators.

· Coordinate operational department activities to facilitate increased levels of communication.

· Ensure adherence to company and hotel policies by all departmental employees; documents & records are maintained as per operational/ organizational requirements.

· Ensure norms, procedures and systems are being followed for the safety and security of guest belongings, company’s assets and revenue.

· Respond to internal and external audits that are completed to ensure continual improvement is achieved.

· Conduct regular inspections of the hotel to ensure adherence to cleanliness and

· Carry out all other duties assigned by the Deputy Managing Director and not specified in the job description.

Job Type: Full-time

Pay: RO350.000 - RO500.000 per month