Real Estate Brokerage Client Experience Manager

Specialty Real Estate Group is looking for a Client Experience Manager to join our team.

About the Role:

We are a top producing real estate brokerage firm looking for someone with experience in wow'ing clients: high end retail, event planning, to name a few.

Core Responsibilities:

Database Nurture Manage CRM, execute automated and manual touchpoints, ensure every past client receives 8–12 touches per year

Client CommunicationSend closing gifts, birthday/anniversary notes, market updates, client appreciation events

Referral Generation Proactively ask for referrals, track referral sources, create systems to generate repeat business

Review Management Manage Google, Zillow, and social reviews—solicit, respond, and leverage

Client Onboarding Welcome new clients, set expectations, deliver client guides

Offboarding & Follow-Up Post-closing follow-up, check-ins at 30/60/90 days, long-term nurture

Event Coordination Plan client appreciation events, open house staffing, community presence

Vendor Coordination Manage relationships with preferred vendors (inspectors, lenders, contractors) for client referrals

What We Offer:

Flexible schedule with remote work options. Competitive hourly rate commensurate with experience. Opportunity to grow into a full-time position. Supportive work environment with ongoing training.

Job Types: Part-time, Contract

Pay: $25.00 - $35.00 per hour

Benefits:

• Flexible schedule

Experience:

• Bookkeeping: 1 year (Preferred)

Work Location: Hybrid remote in Kirkland, WA 98033