Real Estate Calling, Customer Care & Operations Executive - 6pm to 3am DHA Bukhari

Real Estate Calling, Customer Care & Operations Executive (Male Candidate)

1. Communication Skills

• Excellent English-speaking skills
• Clear and professional English accent
• Strong verbal communication for client calling
• Confident, polite, and professional phone etiquette

2. Sales Skills & Experience

• Previous experience in telesales, outbound/inbound calling, or direct sales
• Strong negotiation and convincing skills
• Ability to convert leads and support the sales pipeline
• Must handle all sales steps from start to finish, including follow-up calls, follow-up emails, coordinating with buyers/sellers, and closing the deal successfully
• Target-driven and self-motivated

3. Customer Care Skills

• Experience handling customer queries and resolving issues
• Strong relationship-building and follow-up skills
• Ability to handle complaints professionally
• Calm and patient under pressure

4. Real Estate Knowledge

• Good understanding of real estate operations
• Ability to explain property details clearly
• Familiarity with real estate processes, terms, listings, and documentation
• Experience with the North American (US/Canada) real estate market is a strong plus
• Understanding of MLS systems, listings, leads, and property workflows (preferred)

5. Technical Skills

• Skilled in maintaining client records, call logs, and sales reports
• Good computer proficiency (Google Sheets, Email, AI, etc.)
• Must be a fast learner and able to adopt automation tools and AI systems quickly

6. Writing Skills

• Strong email writing and drafting skills
• Ability to create professional messages, proposals, and reports
• Good grammar and business communication skills

7. Main Responsibilities

• Daily calling to new and existing clients
• Providing property information and answering questions clearly
• Managing the buyer/seller through every step of the sales process
• Sending follow-up emails and making follow-up calls regularly
• Coordinating and pushing the deal until it is fully closed
• Preparing daily performance reports and Excel dashboards
• Coordinating with the sales and operations team
• Completing all assigned tasks on time

8. Experience (Preferred)

• 1–2 years in customer care, telesales, or sales
• Previous experience in North American real estate (major advantage)
• Experience working with real estate agents, teams, or brokerages

9. Education Requirement

• Must be a Graduate

Job Type: Full-time

Work Location: In person