Real time analyst

Performance Monitoring: Continuously monitor real-time data, such as call volume, agent availability, and adherence to schedules, to identify trends and anomalies. Schedule and Staffing Adjustments: Make immediate changes to agent schedules, breaks, lunches, and staffing levels to meet fluctuating operational demands and service levels. Issue Resolution: Identify and address operational deviations, escalating critical issues to management and implementing contingency plans for unexpected events. Communication: Serve as a central point of contact, providing timely updates, insights, and recommendations to operational teams, management, and other stakeholders. Reporting: Generate regular and ad-hoc reports to track performance, analyze trends, and support data-driven decision-making

Job Types: Full-time, Permanent, Fresher

Pay: ₹23,400.00 - ₹54,888.31 per month

Benefits:

• Provident Fund