Receiving and Fulfillment Specialist

Description:

Position Summary:

In all that the Frank Lloyd Wright Foundation does, our mission drives our work in making connections to individuals we serve. Our retail store, physically located just off the main entrance to Taliesin West and in a virtual setting via our online store, showcases great design in unique items including books, home décor, apparel, accessories, and art that not only celebrate Frank Lloyd Wright, but also the work he has inspired. Our store staff provides an outstanding shopping experience that allows our customers to acquire these items while the team applies their exceptional sales and customer service skills within this unique and exciting environment.

A key member of the Retail Operations team, the Receiving and Fulfillment Specialist is responsible for the processing and administration of all products shipped from and received at the Frank Lloyd Wright Store, located at Taliesin West in Scottsdale, AZ. Working closely with the Retail Manager, the Receiving and Fulfillment Specialist receives and verifies incoming shipments and ensures that purchase orders have been filled correctly and fulfills e-commerce and in-store orders.

Essential Functions:

Processes merchandise orders by inventorying new receipts, entering the information into the computer, price labeling products and accurately allocating inventory to the sales floor and stockroom(s), e-commerce order management and fulfillment and support of the sales floor team.

• Maintains purchase order file to document back-orders and to accurately document supplemental receipts
• Tracks inventory and reports any shortages to ensure product database reflects updated quantities; also communicates returns, and shortages or damages, within individual vendors’ guidelines
• Prepares and prints shipping labels corresponding to shipping needs with accuracy and appropriate methodology
• Assembles and fills cartons with in-store and e-commerce items that need to be shipped and affixes proper postage to each package in preparation for shipping
• Deliveries USPS parcels to on-site mailbox
• Orders all supplies for the Store and fulfillment operations, including shipping cartons and relevant supply items
• Cross trained in sales floor operations with operational responsibility to open & close the Store, assist with break & lunch coverage, and fulfill salesfloor shifts as required
• This position will be crossed trained in basic duties performed by the Assistant Store Manager
• Maintains a clean and safe work area and updates supplies as needed
• Monitors the Frank Lloyd Wright Store email inbox daily, responding to customers with professionalism, accuracy and timeliness.
• Resolves customer service issues related to e-commerce, in-store orders, and various customer inquiries
• Collaborates with Retail Manager to escalate customer issues and questions to ensure quick resolution.
• Other related duties as assigned

Compensation:

This position is a full-time position with a rate of $20/hour, plus comprehensive benefits including a paid-time-off package. The Foundation pays up to 85% of monthly health-care premiums and enrolls all regular full-time employees into our life insurance, short-term and long-term disability, and long-term care policies at no cost to employees.

About Frank Lloyd Wright Foundation:

Sharply focused on ensuring our local, regional, national, and international audiences feel welcome to explore, engage in, understand and financially support the historic spaces of Frank Lloyd Wright's Taliesin and Taliesin West, Frank Lloyd Wright Foundation inspires people to discover and embrace an architecture for better living through meaningful connection to nature, the arts and each other. In Wright's own words, our vision is "to make life more beautiful, the world a better one for living in, and to give reason, rhyme and meaning to life."

A career at Frank Lloyd Wright Foundation offers more than the opportunity to impact the world through our mission. Our team does vital and valued work that fosters creativity, collaboration, and camaraderie. We also offer competitive compensation, an inclusive environment, and a comprehensive benefits package. And, for good measure, we’ll throw in amazing views and incredible architecture to inspire you every day!

Requirements:

Minimum Qualifications:

• Associate degree and two years of work experience within a retail or e-commerce setting, or equivalent combination of education, training and experience
• Experience with relevant computer, business equipment, POS systems and other electronic fields including Microsoft Office
• Ability to mark and count stock, take inventory, and keep records that are up-to-date and error free
• Work history in which high attention to detail was required on a daily basis
• Capable of working a consistent schedule, and ability to lift up to 50 lbs. with physical stamina
• Comfortable working with a team as well as independently as job duties dictate
• Excellent oral and written communication skills
• Ability to perform repetitive tasks in a fast-paced environment
• Strong organizational and time management skills

Preferred Qualifications:

• Experience with Shopify, or similar e-commerce platform
• Previous experience in a similar retail and/or warehouse setting
• Prior experience in a lead role preferred
• Knowledge of supply chain management
• Flexibility to work on weekends and evenings

Physical Demands and Work Environment:

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.

• Physical Demands: While performing the essential functions of this job, the employee is regularly required to stand and walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; occasionally stoop, kneel, crouch or crawl; consistently talk or hear; and rarely taste or smell. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Work environment: While performing the duties of this job, the employee is exposed to weather and desert environmental conditions prevalent at the time. The noise level in the work environment is usually moderate.
• OSHA Risk Classification for COVID-19 Exposure: Medium Risk: This position requires frequent/close contact with the public and other co-workers and is therefore determined to fall within the Medium Risk category as defined by OSHA. To further minimize risk, employees are required to follow the Foundation's Safe and Healthy Workplace guidelines and related personal and facility infection control policies.

The Frank Lloyd Wright Foundation is an Equal Opportunity Employer.