Reception & Client Experience Specialist - Veterinary & Pet Services

Do you love animals and people? Join our team at Pet Village Brentwood, where we provide compassionate veterinary care, pet boarding, daycare, and grooming services. We are looking for a Reception & Client Experience Specialist - a front desk receptionist who thrives in a fast-paced environment and is passionate about delivering top-tier customer service.

As the first face our clients see, you'll play a key role in creating a welcoming environment while supporting the smooth operation of our front desk.

Key Responsibilities:

• Greet clients and pets warmly upon arrival
• Answer, screen, and route phone calls (including veterinary inquires)
• Schedule veterinary and grooming appointments
• Book boarding and daycare reservations
• Provide accurate information via phone, email, and in person
• Keep the lobby and front desk area clean and organized
• Close out transactions and ensure account accuracy daily
• Communicate clearly and professionally with both clients and staff

What We're Looking For:

• 1+ year of receptionist/front desk experience preferred
• Ability to multitask in a fast-paced environment
• Strong phone and interpersonal communication skills
• Reliable, organized, and detail-oreiented
• Professional appearance and demeanor
• Tech-savy and comfortable with scheduling/payment systems
• Critical thinking and problem-solving ability
• Team-oriented with a positive, customer-first attitude

Job Requirements:

• Must be able to work on-site at our Brentwood, TN location
• Relocation required if not already local
• Weekday and weekend shifts

Pay: From $16.00 per hour

Benefits:

• Employee discount

Application Question(s):

• Are you available to work weekends?
• What interests you most about working in a veterinary and pet care environment?

Experience:

• Reception: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Brentwood, TN 37027 (Required)

Work Location: In person