Receptionist

Hospital Receptionist – Roles and Responsibilities1. Front Desk Management

• Greet patients and visitors politely and provide assistance.
• Maintain a professional and welcoming front desk area.
• Ensure smooth flow of patients to OPD, diagnostic areas, and other departments.
• Handle patient check-ins, appointments, and registrations efficiently.

Patient Registration & Admission

• Record patient details accurately in hospital management software or manual registers.
• Collect and verify patient documents (ID proof, insurance card, referral slips, etc.).
• Generate and issue patient ID numbers and case sheets.
• Assist in admission and discharge formalities.

Appointment Scheduling

• Schedule and confirm appointments for doctors and specialists.
• Manage the daily OPD schedule and inform consultants about patient flow.
• Handle walk-in patients and coordinate rescheduling or cancellations.
• Maintain appointment logs and ensure no overlaps or delays.

Communication & Coordination

• Answer phone calls, emails, and patient inquiries courteously.
• Coordinate with doctors, nurses, lab, pharmacy, and billing departments.
• Inform patients about hospital services, consultation timings, and procedures.
• Relay messages or test reports to concerned staff/patients as per protocol.

Billing & Payments Support

• Collect consultation fees and issue receipts.
• Maintain records of cash and digital transactions.
• Coordinate with the accounts or cashier department for billing reconciliation.
• Guide patients about billing processes and insurance coverage (if applicable).

Record Keeping & Documentation

• Maintain daily OPD/visitor records.
• Ensure confidentiality of patient information.
• File and retrieve records as needed by management or medical staff.
• Update electronic medical records (EMR) systems regularly.

Customer Service

• Handle patient complaints and escalate unresolved issues to the admin.
• Maintain a friendly and empathetic attitude toward patients and families.
• Assist elderly, disabled, or critical patients with necessary support.
• Collect patient feedback for quality improvement.

Administrative Support

• Support hospital management with data entry and reports (daily census, patient inflow, etc.).
• Maintain inventory of front desk stationery and forms.
• Ensure compliance with hospital policies and infection control practices.
• Attend staff meetings and training sessions.

Emergency/Casualty Coordination

• Quickly register emergency patients and alert the duty doctor.
• Assist relatives in locating wards or emergency areas.
• Coordinate with nursing and casualty teams for urgent needs.

Professional Conduct

• Maintain punctuality, proper dress code, and hygiene.
• Uphold confidentiality and patient privacy standards.
• Exhibit calmness and professionalism during busy or stressful hours.

Job Types: Full-time, Fresher

Pay: ₹8,086.00 - ₹23,064.65 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person