Receptionist

Title: Receptionist

Overview: The receptionist will be responsible for providing excellent customer service to our clients and guests. As such the ideal candidate should be friendly, welcoming, patient, helpful, and knowledgeable. Their duties may include greeting guests as they come in, managing the check-in and check-out process, answering questions and requests, and helping with administrative tasks at the front desk. The receptionist must be trustworthy and able to work well with little direct supervision. The satisfaction and comfort of each guest is our top priority, and the receptionist’s attitude and behavior should reflect that at all times.

Duties and Responsibilities:

• Greet and welcome clients and guests and assist them with check-in and check-out.
• Answer and direct phone calls and emails to the appropriate staff member
• Manage guest bookings and reservations.
• Handle customer complaints and concerns in a professional and timely manner
• Maintain a clean and organized reception area.
• Assist with administrative tasks as needed, including filing, copying, and data entry.
• Respond to all questions, inquiry, and requests.
• Other duties as assigned by management.

Required Qualifications:

• High school diploma or equivalent
• 2+ years’ experience working in a hotel receptionist or guest services role
• Excellent communication and people skills
• Strong customer service skills
• Ability to multitask and prioritize tasks effectively.
• Proficient in Microsoft Office and basic computer skills
• Fluency in English, both verbal and written
• Must be able to work flexible hours, including evenings and weekends.

Preferred Qualifications:

• Prior experience in a customer-facing role
• Experience working in the hospitality or service industry.
• Knowledge of Arabic and/or other languages spoken in the region

Working Conditions:

• This position will require standing and sitting for extended periods of time.
• The receptionist will work in a fast-paced and dynamic environment.
• They will be expected to manage a high volume of calls, emails, and visitors on a daily basis.
• The receptionist will be required to work some evenings and weekends, based on business needs.

Employee Handbook:

Welcome Letter: Dear new team member,

Welcome to Al Faris Suite 2! We are thrilled to have you join our team and contribute to our mission of providing an unparalleled luxurious experience to our customers. As our new receptionist, you will play a critical role in ensuring that our clients and guests feel welcomed and valued from the moment they enter the building.

Mission Statement: Our mission at Al Faris Suite 2 is to provide an unparalleled luxurious experience to our customers and exceed their expectations at every touchpoint.

Vision Statement: Our vision at Al Faris Suite 2 is to be recognized as the premium provider of luxurious accommodation with exceptional services that exceed our customers' expectations.

Equal Employment Opportunity Statement: Al Faris Suite 2 is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or any other legally protected status. We value diversity and strive to create an inclusive workplace where all employees feel valued and supported.

Contractual Disclaimer and At-Will Employment Statement: This handbook is not intended to create a contract of employment or any other contractual obligation between the company and its employees. Employment at Al Faris Suite 2 is at-will, which means that either the company or the employee may terminate the employment relationship at any time, with or without cause.

Purpose of the Employee Handbook: The employee handbook serves as a guide to the company's policies, procedures, and expectations. It is designed to provide employees with the information they need to understand their rights and responsibilities, as well as the company's expectations for conduct and performance.

Company Policies:

• Anti-Discrimination and Harassment Policy
• Code of Conduct and Ethics
• Confidentiality and Information Security Policy
• Dress Code Policy
• Employee Benefits and Compensation Policy
• Performance Management Policy
• Time Off and Leave Policy

Expectations of Employees:

• Treat all clients, guests, and coworkers with respect and professionalism.
• Follow all company policies and procedures.
• Maintain a positive and collaborative.

Job Types: Full-time, Permanent

Pay: BD200.000 - BD250.000 per month