Receptionist

About Eye Mantra Hospital

Eye Mantra Hospital is a leading eye-care institution dedicated to providing world-class ophthalmology services. We are looking for a professional and courteous Receptionist to manage our front desk operations and support patient flow efficiently.

Role Overview

As the first point of contact for patients and visitors, you will play a key role in ensuring a smooth and welcoming experience. The ideal candidate will be patient-friendly, organized, and capable of handling front office and administrative tasks with confidence.

Key Responsibilities:

• Welcome and greet patients and visitors warmly.
• Manage patient registration, appointment scheduling, and follow-ups.
• Answer and route phone calls; respond to patient inquiries.
• Maintain and update patient records in the hospital management system.
• Coordinate with doctors, nurses, and clinical staff for smooth patient flow.
• Handle billing inquiries and coordinate with the accounts team.
• Manage front-desk cleanliness and ensure it remains presentable.
• Handle courier services and basic administrative tasks.
• Guide patients regarding procedures, waiting areas, and documentation.

Requirements:

• Experience as a receptionist/front desk executive in a hospital or clinic preferred.
• Strong communication skills (Hindi & English).
• Basic knowledge of hospital/clinic management systems (preferred).
• Pleasant personality and patient-centric approach.
• Good multitasking and organizational skills.
• Familiarity with MS Office is an advantage.
• Minimum qualification: Graduate / 12th Pass with experience in healthcare.

Working Hours

• Monday to Saturday
• 9:00 AM – 6:30 PM (as per hospital schedule)

Salary

• Competitive, based on experience in the healthcare sector.