Receptionist

Description:

JB Cutting Inc. is a nationally preferred thermofoil door manufacturer in the home storage, kitchen, and bath industries. As a 2nd generation family-owned company our mission is to build an exceptional team that is committed to delivering the highest quality products and services to our customers.

We strive to provide a structured, fast-paced, engaging, “all hands-on deck” environment where initiative is recognized, and hard work is rewarded. We are a growing company with great career opportunities. Join our team of dedicated and knowledgeable associates today!

Applicants must submit their resume for consideration. Due to the volume of applications being received, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the United States without sponsorship. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and will become the property of JB Cutting.

Position Summary:

Responsibilities include performing general office/administrative duties, greeting customers and guests, answering phones, and supporting our fabulous team of Customer Service Representatives.

Responsibilities:

Your work will include, but not be limited to:

• Answer and field all incoming calls in a professional and cheerful manner.
• General administrative functions such as filing, faxing, photocopying, scanning, etc.
• Ensure a positive customer experience by providing first-class customer service.
• Maintain a basic knowledge and understanding of company policies/procedures, facilities, teams, and equipment.
• Learn basic materials, colors, product lines along with Global Shop Software for order entry and/or basic product processing when time permits.
• Foster a healthy working relationship with all employees and customers through positive daily interactions that promotes a productive working environment.
• Locate and send order tracking information to our customers.
• Pull, send, and stock samples, while maintaining the sample room.
• Aid the order processing team in streamlining client interactions and order processes.
• Support the Customer Service Manager and Customer Service Rep’s as needed.

Benefits/Perks Offered:

• Insurance: Health/Dental/Vision
• HSA with company match optional
• Other Voluntary Insurance (STD, LTD, LIFE, AD&D etc.)
• Paid Holidays & Paid Time Off (following 90 days of employment)
• Eligible for approved overtime
• 401K with company match
• Annual Profit Sharing

Schedule:

• 8-hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekend availability

Education:

• High School or Equivalent

Experience:

• Microsoft Excel: 4 years (Preferred)
• Google Docs: 4 years (Preferred)
• Customer Service: 4 years (Preferred)
• Receptionist: 3 years (Required)

JB Cutting is an Equal Opportunity Employer, committed to a diverse workplace.

Requirements:

Required Qualifications:

• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.) and basic product offerings. (Must be able to navigate a network drive, use a multi-line phone system, etc.)
• Coachable attitude with a drive and determination to learn new skill sets
• High School Diploma or GED equivalent.
• Strong written and verbal communication skills.
• Excellent customer service with a positive “can do” attitude.
• Strong analytical, problem-solving, and decision-making skills.
• A self-starter able to work with minimal supervision.
• A team player with the desire to work in a collaborative environment.
• Responsible individual, with an impeccable work ethic.
• Detail-oriented individual who is highly organized and innovative

Bonus If You Have …

• Prior manufacturing shop receptionist experience.
• Experience using ERP manufacturing software, such as Global Shop Solutions.
• Knowledge of building industry materials, such as melamine, laminates, and cabinetry components.