Receptionist

Nueces County Hospital District

Job Description

Job Title: Receptionist Reports To: NCHD Program Supervisor
Department: Eligibility & Enrollment Prepared/Revised Date: March 2026
FLSA Status: Non-exempt

SUMMARY

The Receptionist serves as the first point of contact for patients, visitors, and staff within the Nueces County Hospital District. This role is responsible for delivering professional customer service, managing front desk operations, and supporting administrative and clerical functions to ensure efficient daily operations of the healthcare facility. The position requires strong communication, organization, and multitasking skills in a fast-paced medical environment, while maintaining confidentiality and compliance with healthcare regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Answer and manage incoming telephone calls, including responding to inquiries, directing calls to appropriate personnel, and accurately recording and delivering messages.

· Schedule walk-ins appointments, phone interviews, and online applications.

· Greet and assist patients, visitors, and staff in a courteous, professional, and compassionate manner.

· Collect, verify, and document patient information to ensure accuracy and completeness

· Perform general clerical duties, including copying, scanning, faxing, and document distribution.

· Maintain and organize files, records, and reports in accordance with established procedures.

· Retrieve and provide patient information to healthcare providers while ensuring confidentiality and compliance with privacy regulations.

· Accurately update and maintain patient records within electronic systems.

· Monitor inventory levels and order office and medical supplies as needed to support daily operations.

· Other duties may be assigned.

QUALIFICATIONS

To perform this position successfully, an individual must be able to carry out each essential duty in a satisfactory manner. The qualifications listed below represent the knowledge, skills, and abilities required for the role. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions of the position.

· Previous experience as a receptionist, administrative, or customer service role preferred (healthcare setting a plus)

· Excellent verbal and written communication skills, with the ability to interact professionally with patients, visitors, and staff

· Strong customer service skills with a friendly, compassionate, and patient-focused approach

· Ability to multitask, prioritize duties, and work efficiently in a fast-paced environment

· Proficient in basic computer applications (e.g., Microsoft Office, data entry systems); experience with electronic health records (EHR) preferred

· Knowledge of medical terminology and healthcare procedures is a plus

· Ability to handle sensitive information with confidentiality and adhere to privacy regulations (e.g., HIPAA)

· Strong organizational skills and attention to detail

· Ability to work independently as well as part of a team

· Reliable attendance and punctuality

EDUCATION and/or EXPERIENCE

High school graduation or its equivalent; or any equivalent combination of education and experience which provides the required knowledge, skills, and abilities.

KNOWLEDGE and/or SKILL

Demonstrates knowledge of standard office practices, recordkeeping, scheduling, and administrative support. Maintains professional telephone etiquette, provides clear guidance on policies and procedures, and ensures accurate message taking and follow-up. Proficient with computers and office equipment, communicate effectively, and foster positive working relationships while maintaining confidentiality.

Preferred bilingual (Spanish speaking).

PHYSICAL DEMANDS

The physical demands described below are representative of those an employee must meet to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions. While performing the duties of this job, the employee is regularly required to sit, use hands and fingers to handle or feel objects, reach with arms, bend, kneel, and communicate verbally and audibly. The employee frequently stands and walks and may lift or move objects weighing up to 20 pounds, such as books or stacks of records. Required vision abilities include close vision and the ability to adjust focus.

WORK ENVIRONMENT

The work environment is typically moderate in noise. The employee is required to manage multiple tasks simultaneously, perform detailed and precise work, collaborate closely with team members, and interact frequently with individuals from diverse cultural, ethnic, and socioeconomic backgrounds.

Job Type: Full-time

Pay: $31,000.00 - $35,000.00 per year

Benefits:

• 403(b)
• AD&D insurance
• Bereavement leave
• Dental insurance
• Dependent health insurance coverage
• Disability insurance
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Retirement plan
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Required)
• Computer Skills: 1 year (Required)

Language:

• English and Spanish (Preferred)

Work Location: In person