Receptionist

RECEPTIONIST (CASUAL) FOR EVERY OTHER WEEKEND

POSITION SUMMARY

The Service Ambassador creates a warm and welcoming environment in the lobby by smiling, greeting visitors by name, and learning about guests. Coordinates a fond farewell celebrating discharging patient.

GENERAL RESPONSIBILITIES

• Creates a warm, welcoming lobby environment by addressing visitors by name and learning about them.
• Answers phones with a cheerful, warm greeting.
• Makes collection calls as instructed to proactively prevent accounts from becoming delinquent.
• Answers basic center and business office questions; escalates as needed to appropriate person.
• Assists with daily candidate interview schedules as needed; greets all incoming candidates and routes them to appropriate person for interview or the center’s Director of Human Resources.
• Processes and distributes the center’s incoming and outgoing mail.
• Accepts and handles payments at desk in accordance with policy and procedures.
• Maintains the center’s Patient Fund Petty Cash box.
• Prepares, copies, and mails administrative correspondence.
• Assists with inventory and ordering of office supplies.
• Maintains business office filing.
• Follows emergency protocol.
• Maintains the confidentiality of all residents’ records.
• Reports all instances of abuse or neglect or other concerns to management.
• Attends and participates in orientation, training, and in-service education, and staff meetings.
• Ensures all mandatory training is completed on time.
• Performs other duties as necessary for the successful operation of the center.

PREREQUISITES, SKILLS, & ABILITIES

• Outgoing and friendly demeanor.
• Ability to communicate, comprehend, understand, and write messages, and follow directions.
• Excellent verbal and written communication skills.
• Knowledge of business office machines.
• Computer skills with word processing software knowledge.
• Able to work with minimal supervision.
• Detail oriented.
• Professional appearance and demeanor.
• Confidence when interacting with a variety of people.