Receptionist

Summary: As the Receptionist and under the direction of the Executive Assistant, ensure efficient office operations including telephone reception, greeting visitors, posting and distributing daily mail. Perform general clerical duties such as word processing, faxing and filing.

Essential Functions and Responsibilities:

• Answer incoming phone calls on multiple lines, determine nature of each call and direct the call to the appropriate staff member. If staff is not available, direct call to voice mail or take written message as caller requests.
• Greet visitors to NYSID office: announce visitors' arrival to appropriate staff members.
• Maintain a clean waiting area for guests including stocking pamphlets as needed.
• Receive and sort incoming mail, sign for packages or deliveries.
• Post all outgoing mail on a timely basis for pick-up.
• Process customer monthly statements for mailing.
• Arrange for pick-up of outgoing packages, including filling out appropriate forms and contacting appropriate carriers.
• Stock the staff kitchen and board kitchen with supplies.
• Turn dishwasher on nightly and unload in the morning.
• Perform word processing and other clerical duties, such as typing correspondence, printing reports, faxing and photocopying.
• Call for maintenance on copy machines as necessary.
• Manage all office supplies; place orders and stock work areas and supply cabinet as needed.
• Order new business cards, name badges and tags as needed.
• Assist Executive Assistant with set up for Board Meetings.
• Work with Director, Marketing and Communications to track and follow up on sponsorship donations for Annual Meeting.
• Assist with Annual Meeting registration, set up, check-in table and take down.
• Assist with staff events: holiday and other parties, summer outings.
• Manage the Customer Service inbox and document additions in NetSuite.
• Support the Finance Department as needed with processing, producing, submitting and archiving Member Agency, Corporate Partner and customer invoices through NetSuite.
• Other duties as assigned.

Qualifications:

The requirements below are representative of the knowledge, skills and abilities required for the position. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• High School Diploma or GED. Associates degree preferred.
• Minimum of 3 years of experience as a receptionist or in a clerical position with phone responsibilities.
• Upbeat personality with the ability to project a friendly but business-like presence both on the phone and in person.
• Ability to handle multiple tasks in busy office environment.
• Strong communication, interpersonal and organizational skills.
• Experience with word process (Microsoft Word preferred); experience with other various computer software applications (spreadsheets, presentation and database) preferred.
• Excellent typing and proofreading skills.

Physical Requirements:

The requirements below are representative of the knowledge, skills and abilities required for the position. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Nature of job requires considerable keyboard and mouse usage, walking around facilities and sitting for long periods of time. Must have visual acuity and hearing ability for communicating with others and gathering and accessing written and computerized information. Ability to access any locations where company business is conducted.

About NYSID:

NYSID is the Non-Profit organization designated by the NYS Education Department under the New York State Finance law to serve New York’s Preferred Source program, which works to provide gainful employment for New Yorkers with disabilities. Rehabilitative agencies throughout New York State which provide support services to individuals with disabilities, choose to become members of NYSID. On behalf of these members, and sometimes in conjunction with private sector partners, NYSID enters into contracts with state and local government agencies for goods and services which disabled New Yorkers create or perform.

Come Join Our Team! We offer medical and dental benefits (80% paid by NYSID), a retirement program (5%+ of gross income), paid time off, tuition reimbursement, group life insurance and other benefits. We have been named a Top Work Place, most recently in 2025 by the Albany Times Union.

Email cover letter, resume and salary requirements. We are an Equal Opportunity Employer.

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Work Location: In person