Receptionist

Southwestern Hearing Centers started in 1947 and is one of the the largest family-owned hearing aid companies in the country. Headquarters based in St Charles Missouri, we currently have 34 offices across Illinois and Missouri.

Southwestern Hearing Centers is currently rated number 6 in the Top 100 Work Places in St. Louis, and has been voted in the top 100 the last 8 years.

At Southwestern Hearing Centers we put our patients first. We value making a difference in our patients' lives and supporting them through their hearing journey.

We are looking for a Receptionist to join our team at our Troy location. The receptionist provides prompt, courteous service to our patients both in person and on the phone. The starting pay is $16 - $18 an hour depending on experience, with a monthly bonus and opportunities for advancement after the first 90 days

• Ensure high-quality customer service
• Monday through Friday
• Answer, screen incoming calls
• Schedule and confirm appointments
• Maintain chart notes in our computer system Suno
• Calling to obtain updated insurance benefits on patients
• Check on status and checking in orders and notify patients when orders are in
• Maintain office cleanliness and organization
• File all patient records daily and pull and prepare files for the next day's appointments
• Contact patients who are due for their maintenance appointments
• Communicate verbally and email between Specialist and other staff members on patient details
• Answering multiple line phone

Qualifications

• Ability to use a computer; Gmail, Google Docs, Word, Excel
• The ability to learn new computer software
• Excellent organizational skills
• Experience as a Receptionist is preferred
• Experience handling multiple phone lines
• Professional attitude and appearance
• Strong customer service skills
• Strong interpersonal skills
• Ability to problem-solve
• Be detail-oriented
• Strong Multitasking

Our application process will include both phone and zoom interviews. Before you apply, be sure that you will have reliable access to complete these steps.

Please do not contact the office directly. Send any questions you may have through Indeed.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person