Receptionist

Statement of Job

The post holder is responsible for ensuring the Receptions Standard Operating Procedures are adhered to and The Clubs high level of service and professionalism is maintained. Being a team player is an essential and willing to learn new skills.

Your work will include but may not be limited to the following:

• All Reception Standard Operating Procedures must be adhered to.
• The Post Holder should be a team player and be willing to learn new skills.
• Ensure all Members / Members guests are greeted as per our Standard Operating Procedures with a warm welcome and with the utmost professionalism by all members of the team.
• Ensure all telephone calls are answered as per our Standard Operating Procedure.
• Process Full and visiting Club Memberships as per our Standard Operating Procedure.
• Ensure Reception and desk area is kept clean and tidy.
• Ensure ticket sales instructions are adhered to at all times.
• Follow the Standard Operating Procedures for the lost and found procedure.
• Ensure the key control procedure is adhered to.
• Assist in Membership Resignations and deal with them as per our Standard Operating Procedure.
• Assist in Membership conversions to Overseas, Country, Honorary or Life.
• Ensure Reception correspondences are filed as per the Standard Operating Procedure.
• Assist in the updating of the boat parking list.
• Ensure booking sheets and table plans for functions are followed.
• The Post Holder must ensure they are able to answer queries about all aspects The Club.
• Ensure the handling of cash is as per The Clubs standard Operating Procedure.
• Ensure that messages for Management are handled as per The Clubs Standard Operating Procedure.

Work Location: In person