Receptionist

We are a premium IVF and fertility clinic launching in Riyadh in July 2026, backed by a regional investment group. The clinic is bringing internationally benchmarked, UK-standard protocols to Saudi Arabia for the first time, delivered within a luxury, couple-centred, and deeply culturally attuned patient environment.

We are entering a market with significant unmet demand and a clear gap at the premium end. The brand sits at the intersection of British medical excellence, luxury wellness experience, and Saudi cultural sensitivity. Our patients are discerning, privacy-conscious couples who expect the same standards they would receive in London or Geneva - without leaving the Kingdom.

The Patient Acquisition Team Lead is responsible for leading and optimising the patient acquisition function to drive high-quality enquiries, strong conversion performance, and revenue growth. This role manages the Patient Acquisition Team (known as Fertility Care Advisors) and ensures a consistent, high-performing, patient-centric sales experience from first contact through to treatment planning.

Why Join us?

● Be part of launching a first-of-its-kind premium fertility clinic in Saudi Arabia

● Play a pivotal role in shaping and scaling a high-performing patient acquisition function

● Work within a model that combines clinical excellence with a luxury, patient-first experience

● Join an ambitious, well-backed organization with significant growth plans

Key Responsibilities & Core Tasks:

- Providing high-end reception, accurate data registration, and seamless patient flow to designated clinics.

- Expertly managing scheduling (bookings & confirmations) to prevent overlaps

and strictly minimize wait times.

- Handling POS transactions, issuing tax invoices, and securing immediate

insurance authorizations with 100% accuracy.

- Maintaining a professional appearance (Uniform) and ensuring the reception

area remains organized and welcoming.

- Resolving patient concerns and responding to all inquiries with clarity and poise.

- Submitting daily operational reports and coordinating effectively between doctors,

nursing, and labs.

Required Qualifications & Experience:

- Saudi National Only

- Proven work experience as a Receptionist, Front Office Representative, or similar role in high level hospital or hotel settings

- Proficiency in Microsoft Office Suite

- Hands-on experience with office equipment

- Professional attitude and appearance

- Solid written and verbal communication skills

- Ability to be resourceful and proactive when issues arise

- Excellent organizational skills

- Professional level of English language

Job Type: Full-time

Work Location: In person