Receptionist - 20 Hours

JOB
Job Number: 2026-00027King County Library System (KCLS) is seeking an engaging and service-oriented Receptionist with one to two years of customer service experience and a passion for public service work that directly supports local communities.The ideal candidate is a professional with an approachable, welcoming demeanor who can build rapport with people at all levels, both inside and outside the organization.To succeed in this role, candidates should be comfortable using standard office software and equipment, demonstrate strong communication and listening skills both in person and over the phone, and be able to adapt to changing needs. The Receptionist reports to the Information Services Coordinator. About the Opportunity: As the Receptionist, you will be the first point of contact for staff and visitors at the Service Center administrative facility. Your welcoming presence and reliable support will help advance the KCLS mission by ensuring that everyone who visits or calls the facility receives helpful, timely assistance.In this role, you will answer and route phone calls, greet and direct visitors, reserve meeting rooms, and serve as a general source of information. A key part of your work will be proactively supporting the public in reserving and using the Service Center meeting room, including: Answering questions about guidelines, policies, and availabilityManaging reservations on behalf of patronsYou will also collaborate closely with KCLS staff and provide clerical support to departments as assigned.Schedule: Monday-Friday, 1pm-5pm Required: Applicants must attach a current resume and cover letter which addresses relevant work experience, education, and training as it relates to this position.Note: Minor applicants must review the above work schedule to ensure compliance with Washington State's hour and schedule rules. More information can be found at https://www.lni.wa.gov/workers-rights/youth-employment/how-to-hire-minors.About King County Library System (KCLS): KCLS has a vision of a world where knowledge allows diverse communities to prosper and grow. In order to support this vision, we create opportunities through meaningful connections by acting as the knowledge sharing center for over 1.5 million diverse patrons, providing an unparalleled collection of library materials, resources, technology, services, and programs. Approximately 1,000 engaged and passionate staff provide service in 50 community library locations and patron engagement using direct outreach, programs, and virtual assistance. Our service area includes cities, towns, tribal lands, and unincorporated districts of King County, with the exception of the city of Seattle. From a 2021-2022 comprehensive Diversity, Equity, and Inclusion (DEI) Assessment Demographics and Language Report, of the more than 1.5 million residents who live within the KCLS service area, almost half identify as Black, Indigenous, or People of Color (BIPOC). Moreover, roughly one-third of the KCLS community speaks a language other than English as their first language. The King County Library System values the diverse perspectives, lived experiences, and cultures of all qualified individuals. We seek applicants that reflect the diversity of the communities we serve and encourage individuals of all backgrounds to apply, including BIPOC (Black, Indigenous, and other people of color), immigrants, refugees, women, LGBTQIA+, individuals with disabilities, veterans, etc. KCLS welcomes reasonable accommodations for persons with disabilities as an opportunity to assist qualified individuals to participate in the job application or interview process and/or perform the essential functions of the position upon hire. Need an accommodation to apply or interview? Call (425) 369-3224 or emailemployment@kcls.org.KCLS ensures equal opportunities and consideration for all job applicants, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. KCLS does not tolerate discrimination or harassment during any stage of employment, including in recruiting, hiring, promotion, termination, leave of absence, compensation, or training.

EXAMPLE OF DUTIES
Essential Duties: The items listed in this section are the key duties and responsibilities for this job and do not represent an exhaustive list. Our organization is dynamic and therefore duties may change based on business necessity; however, any new duties will remain within the scope of the job. Greets and directs visitors coming to the Service Center.Provides information and/or identifies appropriate contact or department to provide assistance.Manages visitor sign-in sheets and sign-in/out of temporary access badges for staff or approved vendors. Notifies staff of visitors and appointments. Answers phone calls at front desk console and provides requested information or redirects to appropriate source.Maintains security and/or confidentiality of records, keys, equipment, or other items used at the front desk as appropriate. Orients and trains backup staff in duties necessary to maintain quality service at the front desk.Receives small packages and other materials or directs deliverers to the shipping dock as appropriate. Accepts book drop offs from patronsMay reserve vehicles on occasion on request under established guidelines.Reviews and approves or denies public meeting room requests in room reserve software per policy and/or reserves meeting space as requested. Informs appropriate staff of needed maintenance or repair for Service Center meeting rooms. Uses the intercom system to communicate with staff. Activates the emergency alarm system when needed. Secondary Duties: Serves on employee committees as assigned.Provides backup to related positions.Performs other related duties as assigned. JOB SCOPEPerforms work under the guidance of the Information Services Coordinator. This role follows established policies and procedures regarding incoming calls, visitors, and correspondence at the Service Center, as well as maintains the meeting room schedules. IMPACTEach job will support the mission of the organization to inspire the people of King County to succeed through ideas, interaction, and information. All positions at KCLS contribute to the continued success of the organization. Often the first contact for patrons and new employees, this position serves as a brand ambassador and impacts Service Center visitors and employees by providing a welcoming and informed experience.BUSINESS RELATIONSHIPSBuilding and maintaining effective relationships both within and outside the organization is a critical aspect of this job. This position interacts with leaders, staff, and visitors to the Service Center. Core CompetenciesOrganizational Competencies: Customer FocusPrimarily focused on customer needs, able to deliver high quality, value added services. Constantly strives to find new ways to increase customer satisfaction and understanding, foster equitable services, and forge meaningful connections.Valuing DiversityManages relationships with all kinds and classes of people inclusively and equitably; respects, values, and encourages the unique dimension each employee adds to the organization and each member of the community brings to the whole. Seeks opportunities to learn from differences.Ethics, Values, and JudgmentExercises best judgment, trustworthiness, and professional standards of conduct; consistently demonstrates organizational values, moral principles, and accountability in behavior, character and action. Defends intellectual freedom and patron confidentiality.Professional & Technical KnowledgeDemonstrates proficiency in professional and technical skills/ and or knowledge in position-related areas; purposely keeps up with current developments and trends in areas of expertise, in order to foster personal success and connections for others.Position Competencies: ApproachabilityListens more than they talk; allows appropriate time for interactions; purposely builds rapport, sets positive tone and exhibits confidence by body language and speech. Maintains boundaries.Dealing with AmbiguityCan shift gears comfortably; can decide and act without the total picture; can comfortably handle risk and uncertainty, does not exhibit excessive need to control or track, can ‘let go’ and move forward in uncertainty.Interpersonal SavvyRelates well to all kinds of people at all levels, both internally and externally; builds appropriate relationships; interactions are often purposeful and constructive.

SUPPLEMENTAL INFORMATION
PHYSICAL DEMANDS While performing the duties of this job, the employee: Is changing tasks depending upon the shift.Constantly sits and occasionally will stand and walk. Will occasionally reach up or down and frequently reach out. Neck rotation may be up to frequent. Constantly using hands in conjunction with frequent finger use for keyboarding. This typing may be repetitive up to occasionally.Up to occasionally operating foot controls. Will seldom lift up to 10 lbs. Will seldom push/pull carts and wheeled equipment with light force.Extensive close work including use of a PC monitor.WORK ENVIRONMENTWork is performed in a normal office environment and involves considerable work on the telephone, and at a PC monitor.