Receptionist and telecaller

Job Title

Dental and Eye Clinic Receptionist

Job Summary

The Dental and Eye Clinic Receptionist is the first point of contact for patients and visitors. The role is responsible for providing excellent customer service, managing appointments, handling patient records, and supporting the smooth daily operation of both dental and eye care services.

Key Responsibilities

Front Desk & Patient Care

Greet patients and visitors in a courteous and professional manner

Answer phone calls, emails, and inquiries promptly

Schedule, confirm, reschedule, and cancel dental and eye appointments

Guide patients through registration and check-in/check-out procedures

Ensure patient comfort and address basic questions or concerns

Administrative Duties

Maintain accurate patient records (medical, dental, and vision)

Update patient information in clinic management systems

Prepare and organize patient files for dentists and optometrists

Handle billing support, invoices, and payment processing where applicable

Verify insurance details and assist with claims documentation

Clinic Coordination

Coordinate appointment schedules between dental and eye care providers

Communicate effectively with dentists, optometrists, hygienists, and nurses

Manage waiting areas to ensure smooth patient flow

Order and manage front-desk supplies

Compliance & Confidentiality

Maintain patient confidentiality at all times

Follow clinic policies, healthcare regulations, and data protection standards

Ensure cleanliness and professional appearance of the reception area

Required Skills & Qualifications

High school diploma or equivalent (additional certification is a plus)

Previous experience as a receptionist or healthcare front desk assistant preferred

Knowledge of dental and eye clinic procedures is an advantage

Proficiency in computer systems and appointment scheduling software

Strong communication and interpersonal skills

Excellent organizational and multitasking abilities

Personal Attributes

Friendly, polite, and professional demeanor

Patient-focused and service-oriented

Ability to work under pressure in a busy clinic environment

Attention to detail and accuracy

Job Type: Full-time

Pay: From ₹144,000.00 per year

Work Location: In person