Receptionist at Southern Trail Animal Clinic

JOB DESCRIPTION

The receptionist is responsible for providing a friendly and exceptional customer service to

our clients. Client satisfaction is essential to the clinic’s success as a whole. That satisfaction

should also extend internally to co-workers as well as outside vendors, etc. As the

receptionist, all duties will center on client communication and understanding. This

position will need a candidate whom possesses excellent communication skills along with

organization and the ability to multi-task multiple duties while remaining alert and

responsive to clients.

EDUCATION & QUALIFICATIONS

High school diploma or GED is required.

Basic employee professionalism: time management, accountability & adaptability

Previous customer/client service experience required, preferably in a veterinary clinic

Computer & Software skills required: Microsoft Applications, E-mail, PIMS, and other

software programs.

Proficient in financial calculations and working a credit card system.

Communication and listening skills.

Maintaining a calm demeanor and the ability to handle conflicts and difficult situations.

Possess a teamwork oriented, positive attitude

DUTIES & RESPONSIBILITIES

Demonstrate excellent customer/client service at all times.

Communication with clients face-to-face, text, e-mail, phone, & other applications.

Address client concerns and complaints professionally.

Maintain compassion, empathy, & understanding

Basic office skills: multi-line phone system, restocking, mail (incoming/outgoing),

operating office equipment, scheduling/appointments, organization.

Performing financial transactions; credit card & cash handling. Ability to run all reports.

Understand all clinic policies, along with financial policies

Cleaning/janitorial actions in waiting area/front half of clinic, employee bathroom &

breakroom: Maintain a clean and organized work station & waiting area.

Perform any other duties necessary in relation to the success of the clinic.