Receptionist / Call Center Executive

Front Desk & Reception Duties:

• Welcome and assist patients, clients, and visitors in a courteous and professional manner.
• Manage the reception area, ensuring it remains clean, organized, and presentable.
• Handle all incoming and outgoing communications including phone calls, emails, and courier services.
• Schedule, confirm, and manage appointments while coordinating with relevant departments.
• Support administrative activities and maintain accurate records.

Call Center Duties:

• Answer incoming calls promptly, addressing inquiries and providing accurate information about the clinic’s services.
• Make outbound calls for appointment reminders, follow-ups, and feedback collection.
• Update and maintain client information in the database accurately.
• Handle customer concerns or complaints professionally and escalate unresolved issues to the appropriate department.
• Deliver a high standard of customer service while maintaining professionalism at all times.