Receptionist / Client Coordinator (Dog Training Facility)

Location: Salt Lake City, UT

Job Type: Full-Time

Pay: $19/hour + commission

Schedule:

• Thursday: 7:00 AM – 7:00 PM
• Friday: 7:00 AM – 7:00 PM
• Saturday: 7:00 AM – 7:00 PM
• On-Call: Wednesday: 7:00 AM – 7:00 PM

Job Description

Are you the kind of person who naturally takes ownership, builds strong relationships, and thrives in a fast-paced environment?

At Train Walk Poop, we’re not just answering calls or responding to messages, we’re helping people make real decisions that impact their dog’s life. Every interaction matters, and we take that seriously. This role is a mix of client relations, sales, and administrative support, with the expectation that you step in, stay organized, and help keep everything running smoothly. No two days look the same, and that’s exactly how we like it.

You will work closely with the office team, trainers, and leadership to maintain a high level of customer experience while supporting the day-to-day needs of the facility.

This position also offers growth opportunities to assist with basic dog training and participate in dog evaluations over time.

This role blends:

• Front desk reception
• Client coordination
• Light sales conversations
• Administrative support
• Team and facility support

If you’re someone who is organized, proactive, people-focused, and thrives in a fast-paced environment, then you are the right person for this.

Your Role includes: Front Desk & Client Experience

• Greet clients in person and manage lobby flow professionally
• Answer calls, texts, and messages with clarity and confidence
• Guide clients through services (daycare, boarding, training) with commission opportunities available. Commission is earned at 1.5% of the total price for any training program that is successfully closed.
• Ensure every client interaction creates a positive experience by being organized, welcoming, and intentional

Client Coordination & Sales Support

• Follow up with leads and inquiries
• Help clients understand training programs and next steps
• Support booking of evaluations and services
• Handle incoming sales calls with a help-first, no-pressure approach

Administrative Support

• Assist with general office tasks such as organizing materials, tracking supplies, and handling basic records
• Support staff scheduling coordination and ensure information is accurate across the team
• Help prepare marketing materials, client handouts, and internal resources
• Assist with communication between clients and team members (notes, updates, follow-ups)

Facility & Team Support

• Maintain lobby organization, cleanliness, and overall presentation
• Support team during busy periods
• Support events, client touchpoints, and small projects as needed
• Assist with small operational tasks and daily needs
• Occasionally assist with light dog handling (when needed)

Marketing & Communication Support

• Assist with social media content planning and engagement
• Help respond to reviews and maintain online presence
• Support local networking and relationship-building efforts

What We’re Looking For

• Genuinely passionate about helping both dogs and people.
• Strong communication and customer service skills
• Comfortable speaking with clients in person and over the phone
• Organized and able to manage multiple priorities at once
• Proactive, dependable, and able to take initiative
• Calm, professional, and solutions-focused under pressure
• Team-oriented and values integrity at work place and respect towards co-workers and clients
• Experience in an office, customer service, or dog-related facility is a plus
• Comfortable working around dogs

What You’ll Get

• $19/hour starting pay
• 1.5% commission on training program sales. We are a no pressure sales team! We are simply here to help leads understand which training program will help their dog the most and why.)
• Benefits: Dental, vision, life, and short-term disability insurance after 2 months of employment.
• Work-Life Balance: A schedule that gives you 3 days off most weeks!

Important

This role is best for someone who:

• Likes being busy
• Takes ownership of their work
• Enjoys helping people

If you’re looking for something repetitive or low-responsibility, this will not be the right fit.

IMPORTANT NOTES:

If you’re looking for an easy, repetitive job, this isn’t it.

But if you’re someone who takes pride in your work, enjoys being part of a team that moves fast, and wants to grow into a bigger role over time, we want to hear from you.

How to Apply:

If this sounds like the career you’ve been looking for, send us a message that includes the phrase: “Every dog deserves an Emotional Support Human!”

Equal Employment Opportunity:

Train Walk Poop is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, religion, national origin, citizenship status, age (40 and over), disability, sex, sexual orientation, genetic information, pregnancy, childbirth, pregnancy-related condition, AIDS/HIV, or any other characteristic protected by applicable federal, state, or local laws.

Ability to Commute:

South Salt Lake, UT 84115 (Required)

Ability to Relocate:

South Salt Lake, UT 84115: Relocate before starting work (Required)

Work Location: In person

Pay: From $19.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Experience:

• Pet services: 1 year (Required)

Work Location: In person