Receptionist - Concierge

Be at the heart of helping people live longer, healthier, happier lives.

You might think you know a lot about Bupa. You'll know we provide health insurance and aged care services across Australia and you've probably also seen our dental and optical clinics in your local shopping centres. But what you might not realise is that we also deliver health assessments on behalf of the Australian Government via Bupa Medical Visa Services, for people who are applying for visas to live, work or study in Australia.

As part of our commitment to delivering exceptional customer service, we're growing our network of Visa Medical Assessment Centres so we can provide a Bupa experience for our visa applicants in the communities where they live. This has created a range of frontline and leadership roles in new purpose built medical centres and opportunities to grow your career with a global health care brand where our customers are at the heart of everything we do.

About the role:

Our Receptionists are the first point of contact for our customers in our Visa Medical Assessment Centres and provide information and instructions to help guide our customers through the medical assessment process - making sure that customers are aware of what they need to do and why.

We're looking for:

X2 Part Time Receptionist to join our Adelaide team on a fixed term contract commencing 3rd January until May 2026!

• A part time contract commencing immediately
• With set rostered hours from 8:00am - 6:00pm Monday to Friday
• 22.8 Hours for one of the positions
• Offering 15.8 for the other
• Weekend availability is a must

As part of our professional Reception and Concierge team you will be greeting customers and ensuring their questions and concerns are addressed and resolved with a customer focused, respectful, caring and professional approach. You will be adhering to established process and procedure accurately to assist customers through the steps of the assessment process, including:

• Conducting an identity and security check and escalating any identified risks
• Processing payments via EFTPOS
• Confirming customer documentation is completed to requirements and processing forms
• Confirming which examinations the customer is required to complete and explaining this to the customer
• Entering required data and information into customer management systems and databasesExplaining the steps throughout the visa medical examination and ensuring the customer understands the key elements of the visa medical examination process

About You

Our Receptionists come from a wide variety of backgrounds and work experiences. To be successful in the role, you'll need:

• Demonstrated customer focus and a professional, service orientated and helpful approach
• Excellent attention to detail and the ability to deliver accurate and constant outcomes in a busy and repetitious environment
• Well developed communication skills, with the ability to communicate effectively with a wide range of customers and staff, including people from culturally and linguistically diverse backgrounds and adapting communication style to meet the needs of the customer as well as convey information and key points clearly and concisely
• Sound IT and computer skills
• The ability to work effectively within a highly structured environment driven by procedure and process, and adhere to established processes, quality standards and targets

Be at the heart of it with Bupa:

This isn't your average Receptionist position. This is your opportunity to join a warm and supportive team and centre and have a real impact on establishing the Bupa Medical Visa Services customer experience in the heart of Adelaide.

About Bupa Asia Pacific:

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you'd like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.