Receptionist / Customer Service

Role Summary

Happys Appliances is seeking an extremely organized, friendly, fast-paced Receptionist to become the communication hub of our company.

This role is responsible for handling inbound phone calls, directing customers to the proper departments, documenting issues, tracking trends, and helping maintain operational organization across multiple locations. This is NOT a passive receptionist role. We are looking for someone sharp, detail-oriented, professional under pressure, and highly organized.The right person will help management identify operational issues, improve customer experience, and increase accountability throughout the company.

Responsibilities

• Answer and route inbound phone calls
• Document customer concerns accurately
• Track calls, issues, and trends in spreadsheets/software
• Identify recurring operational problems
• Assist customer service team during busy periods
• Monitor unresolved customer cases
• Ensure calls and issues are routed correctly
• Maintain organized records and communication logs
• Support multiple departments simultaneously
• Assist with administrative tasks and reporting

Ideal Candidate

• Extremely organized
• Friendly and professional
• Strong multitasking abilities
• Comfortable handling high call volume
• Strong computer/spreadsheet skills
• Excellent communication skills
• Fast learner
• Problem solver
• Able to remain calm under pressure
• Experience in customer service, office administration, or call centers preferred
• Bonus Skills
• Dispatching experience
• Appliance industry experience
• CRM/customer service software experience
• Google Sheets/Excel experience

Pay: $15.00 - $20.00 per hour

Work Location: In person