Receptionist - Dubai Holding Asset Management

About Dubai Holding Asset Management:

Dubai Holding Asset Management (DHAM) owns and operates an extensive portfolio of 20 landmark retail destinations and 15 residential communities. The Group plays a focal role in shaping Dubai's position as a global leader in business, tourism and leisure, contributing to its position as one of the world's most coveted and sought-after liveable destinations.

From hot-spot retail destinations like Bluewaters, JBR, Souk Madinat Jumeirah, Al Khawaneej Walk and The Outlet Village to popular attractions, including the Theatre of Digital Art, Madame Tussauds, Tr88house, Museum of Illusions, Dubai Holding Asset Management’s retail destinations captivate millions of visitors and tourists every year. Meanwhile, the niche and vibrant community centres as Bay Avenue, Mudon Community Centre, and Serena Marketplace play a vast role in enhancing the overall quality of life in residential communities, making neighbourhoods more vibrant and connected. In 2022, Dubai Holding Asset Management’s retail destinations collectively attracted over 28 million visitors and hosted over 75 events across the portfolio.

Dubai Asset Management maintains a substantial presence in Dubai with a leasing portfolio of 15 distinct residential communities, elevating the city’s global recognition as one of the most desirable and liveable destinations worldwide.

About the Job:

An opportunity has arisen for a Receptionist to join Dubai Holding Asset Management. The main duties and responsibilities of this role include:

• Act as the main point of contact for guests and visitors to The Galleries from arrival through to departure, ensuring all visitors are greeted warmly, provided with accurate information and directed appropriately while delivering excellent customer service.
• Coordinate visitor and client requests to ensure an exceptional visitor experience, contributing to customer satisfaction and development objectives.
• Ensure all visitor arrivals are accurately logged and issue/ collect visitor access cards to maintain accurate records and monitor visitor presence within the premises.
• Liaise with tenants for visitor access verification.
• Support VIP tenant visits, ensuring that all arrangements are aligned with guidelines and coordinating with the security team regarding parking access when required.
• Manage all building access cards, including maintaining stock inventory, tenant access allocation lists, and access card system databases. This includes updates and deletions, processing of access card request forms and preparation of pro forma documents.
• Maintain contractor access cards in coordination with Security team.
• Coordinate with Finance regarding access card payments, receivables and invoice generation and with messengers to monitor delivery movements
• Maintain weekly tracking of the visitor access cards.
• Handle all incoming /outgoing mail and calls and direct them to the appropriate personnel.
• Assist walk-in business leads and prospects by requesting completion of lead generation forms and sharing them with the Leasing team.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• High School or 1-2 years diploma or equivalent
• Minimum 3-5 years of experience in customer service or related field
• Good verbal and written communication skills.

About the Benefits:

At Dubai Holding, we're committed to nurturing the success and well-being of our

colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits

package that includes competitive compensation, career development opportunities, and

a collaborative work environment. We strongly believe in creating an empowered

workforce that will help us build a connected city for tomorrow. We are committed to

attracting the brightest minds and nurturing the most pioneering candidates who desire

to make a great impact on the future of Dubai