Receptionist: Emergency & Urgent Care Centre

This post is a Fixed Term/ Secondment until 31/05/2027 to cover maternity leave. If you are a Hywel Dda University Health Board employee and are applying for this post as a secondment, agreement for the secondment is needed from your current manager prior to application.
The Emergency & Urgent Care Centre (EUCC) are looking for a receptionist to join their team, to provide frontline administrative support in a busy emergency department and act as the first point of contact for patients, relatives, and staff to ensure the smooth running of the department.

The job will require you to work shift patterns to include days, nights and weekends.

Typical responsibilities include:
Register all patients accurately on arrival. Maintain and update patient records and systems and ensure correct filing, tracking, and transfer of patient notes.

Answer telephone queries politely and efficiently. Relay appropriate information to clinical staff. Refer clinical queries to nurses where necessary. Alert the nurse-in-charge if a patient appears: Acutely unwell or In distress. Report concerns about patient wellbeing to clinicians promptly. Greet and direct patients and visitors. Provide reassurance in stressful situations. Handle complaints or sensitive queries appropriately. Strong communication and customer service skills.

Ability to work under pressure and in emergency situations. High level of accuracy and attention to detail. Ability to work Independently or as part of a team. Experience in admin/reception (desirable but not always essential). Fast-paced, unpredictable emergency department. Regular contact with: Patients in distress, relatives and Clinical staff (nurses and doctors).

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:
Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
Numerous mental health and learning disabilities services

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 03/06/2026