Receptionist - Female (DHA Phase 2)

Job Purpose

To welcome guests, manage front desk operations, handle reservations, and provide excellent customer service.

Key Responsibilities

• Greet and assist guests and visitors professionally.
• Handle check-ins, check-outs, and room reservations.
• Answer phone calls, emails, and guest inquiries.
• Maintain accurate guest and booking records.
• Coordinate with Housekeeping and other departments regarding guest requirements.
• Address guest complaints and escalate issues when necessary.
• Prepare daily reports and maintain front desk documentation.

Requirements

• Intermediate/Bachelor’s degree preferred.
• 1–2 years of relevant experience.
• Good communication and customer service skills.
• Basic computer and MS Office knowledge.
• Professional appearance and positive attitude.

KPIs

• Guest satisfaction.
• Accuracy of bookings and records.
• Attendance and punctuality.
• Professional conduct and policy compliance.

Location : DHA Phase 2

Pay: Rs40,000.00 per month

Work Location: In person