Receptionist medical office

Job Overview
We are seeking a dynamic and organized Medical Office Receptionist to join our healthcare team! In this vital role, you will be the welcoming face of our medical practice, ensuring smooth front desk operations and providing exceptional patient service. Your energetic approach and attention to detail will help create a positive experience for patients while supporting the clinical and administrative staff. The ideal candidate is proactive, tech-savvy, and passionate about healthcare administration, ready to handle multiple responsibilities with enthusiasm and professionalism.

Responsibilities

• Greet patients warmly, verify their insurance coverage, and assist with appointment scheduling using EMR (Electronic Medical Records) systems such as Epic, Meditech, Athenahealth, or eClinicalWorks.
• Manage multi-line phone systems with excellent phone etiquette, directing calls efficiently and professionally.
• Verify insurance benefits, perform insurance verification, and handle medical billing and collections in compliance with HIPAA regulations.
• Maintain accurate patient records by reviewing documentation, updating medical information, and ensuring proper filing of medical records using systems like Dentrix or Eaglesoft.
• Assist with medical administrative support tasks including data entry, appointment reminders, and managing clinic flow to optimize patient care delivery.
• Support clinical staff by preparing intake forms, updating care plans, and facilitating communication between patients and healthcare providers.
• Ensure confidentiality of health information in accordance with HIPAA standards while managing electronic health records (EHR) systems such as Meditech or Athenahealth.

Qualifications

• Proven experience in a medical office setting or healthcare environment with familiarity in clinic operations and front desk responsibilities.
• Strong computer skills including proficiency in Microsoft Office Suite, EHR systems (Epic, Meditech, eClinicalWorks), dental management software (Dentrix, Eaglesoft), and multi-line phone systems.
• Knowledge of medical terminology, CPT coding, ICD-9/10 coding for documentation review and billing purposes.
• Experience with insurance verification processes including Medicare and Medicaid guidelines.
• Excellent customer service skills with the ability to communicate effectively with diverse patient populations; bilingual abilities are a plus.
• Familiarity with HIPAA regulations to ensure patient privacy and data security at all times.
• Ability to handle multiple tasks efficiently while maintaining attention to detail in a fast-paced environment.
• Previous clinic or dental office experience is highly preferred; office management or administrative experience is advantageous. Join our team as a Medical Office Receptionist where your enthusiasm for healthcare administration can make a real difference! We value energetic professionals who thrive on delivering top-tier patient service while supporting the seamless operation of our busy practice.

Pay: $24.42 - $29.41 per hour

Work Location: In person