Receptionist (only female candidates will be preffered)

The Hotel Receptionist is responsible for welcoming guests, handling check-ins and check-outs, managing reservations, answering inquiries, and providing excellent customer service to ensure a pleasant guest experience.

Key Responsibilities:

Greet and welcome guests in a professional and friendly manner.

Handle guest check-in and check-out procedures.

Manage room reservations, cancellations, and modifications.

Answer phone calls, emails, and guest inquiries promptly.

Provide information about hotel services, facilities, and local attractions.

Process payments and maintain accurate records.

Coordinate with housekeeping and other departments regarding guest needs.

Resolve guest complaints and issues professionally.

Maintain a clean and organized reception area.

Prepare daily reports and update hotel management systems.

Requirements:

Hospitality-related qualification is a plus.

Previous experience in hotel reception or customer service preferred.

Good communication and interpersonal skills.

Basic computer knowledge and familiarity with hotel management software.

Ability to work shifts, including weekends and holidays.

Professional appearance and positive attitude.

Fluency in English and local language preferred.

Skills:

Customer service excellence

Communication and telephone etiquette

Time management

Problem-solving

Multitasking

Pay: From Rs35,000.00 per month

Work Location: In person