Receptionist Sales

About the Company:

Groupxen is a family-owned business in the State of Kuwait. Ranging from unique local retail brands to leading fitness facilities, Groupxen encompasses and redefines luxury.

SPARK Athletic Center is our Fitness Facility that offers programs and services for professional, amateur and youth athletes. Founded in 2013 as an incubator for professional and elite athletes, SPARK Athletic Center provides training, nutrition, and physical therapy programs seamlessly integrated under one roof by teams of specialists.

We firmly believe in the importance of sports science and its integration in all aspects of training which is backed up by Spark LAB. SPARK Athletic Center combines the latest technology with a professional coaching staff to produce world-class results.

Job Summary:

The Front Desk Receptionist also known as the Sales Officer promote and sell membership packages to new clients and retain existing members through effective sales renewals and upgrades as per approved prices. You will market and sell all facility products and services while maintaining highest customer service and best customer satisfaction level. You will need to enter and update all customers data on Company's systems and applications and follow up on timely manner.

Job Responsibilities:

1. Promoting and sell membership packages to potential new clients and sell renewals/upgrades to current members along with other income (PT training, Nutrition Program, Sports Items)
2. Know complete Product, Pricing, and Promotion knowledge for the facility membership sales.
3. Maintain effective CRM and FC planner by using our established sales systems.
4. Execute Company's referral programs, in addition to Up-selling, and cross-selling daily sales practices.
5. Enter and update all customer details, facility walks-ins, customer inquiry into the Company's systems and applications.
6. Conduct courtesy calls to all new members on monthly basis to build and maintain relationships and ensure that the members are regular in using our sports facility.
7. In charge of reaching and exceeding daily sales targets
8. provide excellent customer service while reaching sales objectives and goals.
9. Answer phone calls in a professional etiquette to ensure highest customer satisfaction
10. prospect and acquire leads by calling, texting, or emailing potential members, or chatting with them at local events or during facility walk-ins
11. Maintain long-term clientele loyalty and grow the facility's membership base through sales, new member onboarding, and excellent customer service
12. Keep self-updated and informed with good understanding of current fitness trends.
13. Attend and resolve members' issues professionally and objectively by demonstrating empathy and compassion
14. Welcome and greet visitors and members to the facility and conduct onsite tours for visitors
15. Carryout various administrative tasks including but not limited to: Facility licenses renewals, Baladiya Card renewals for all facility employees, documentation and reports as requested from the line manager
16. Execute marketing programs both within and outside of the facility as requested by the line manager
17. Comply to country of location health and safety procedures and support in implementing the same at workplace when required.
18. Train new joiners as per approved user guides and SOPs.
19. Execute management directives when required.

Candidate Skills and Qualifications:

1. Candidates with a high school diploma or equivalent qualifications
2. Proficient in computer skills, especially MS Office (Word, Excel, and PowerPoint)
3. Sales-minded approach, excellent customer service skills, and a positive, energetic attitude
4. Must have a minimum of 1 year of relevant experience
5. Must have good customer service skills
6. Arabic conversational skills will be preferred