Receptionist – Service Centre Operations

Job Title: Receptionist – Service Centre Operations

Location: United Arab Emirates
Job Type: Full-Time
Industry: Travel Services / Documentation Services / Customer Service Operations

About the Role

We are looking for a professional and customer-focused Receptionist to be the first point of contact at our service centre. The Receptionist will manage front-desk tasks, ensure smooth customer flow, handle inquiries, and support operational teams in maintaining a high-quality service environment.

This role requires excellent communication skills, a welcoming attitude, and the ability to multitask in a fast-paced environment.

Key Responsibilities

• Greet and welcome customers/applicants in a courteous and professional manner.
• Manage the front-desk area, ensuring an organized and efficient reception environment.
• Guide customers on the service flow and direct them to the appropriate counters or waiting areas.
• Handle customer inquiries, provide basic information, and support customers with initial instructions.
• Manage appointment lists, tokens, and queue systems where applicable.
• Coordinate with operations teams to ensure smooth customer movement.
• Ensure visitors adhere to centre rules and maintain order during peak hours.
• Answer phone calls, respond to queries, and redirect calls to relevant departments.
• Maintain cleanliness and professional presentation of the reception area.
• Follow SOPs, security protocols, and confidentiality requirements.
• Support administrative tasks when needed (basic documentation, logging, updating information).
• Assist in emergency or escalation situations by guiding customers appropriately.
• Uphold high grooming standards and professional behavior at all times.

Key Performance Indicators (KPIs)

• Customer satisfaction and front-desk service quality
• Efficiency in managing queues and visitor flow
• Professional communication and problem-handling
• Adherence to procedures and service-cycle standards
• Accuracy in logs, visitor records, and basic administrative tasks
• Grooming and professionalism compliance

Qualifications & Experience

• Education:
• Minimum: High School Certificate
• Preferred: Diploma or Bachelor’s Degree
• Experience:
• Prior experience in front-desk, customer service, hospitality, or service-centre roles preferred
• Skills:
• Excellent communication and interpersonal skills
• Professional appearance and customer-service orientation
• Ability to handle high footfall and multitask effectively
• Basic computer skills (MS Office, data entry)
• Ability to remain calm, polite, and composed under pressure

Additional Requirements

• Willingness to work in shifts and peak periods
• Understanding of service-centre operations or documentation processes is a plus

Job Type: Full-time

Experience:

• front-desk, customer service, hospitality, or service-centre: 1 year (Required)

Language:

• Hindi (Required)