Receptionist - Waco

Your Qualifications

• High school diploma or equivalent
• 2+ years in a high volume, in person, service-oriented role. Previous reception, customer service, or call center experience required.

• Spanish speaking skills to include verbal and written.

• Enthusiasm for providing exceptional customer service.

• Excellent demonstrated written and oral communication skills in English and Spanish (required).

• High-level interpersonal skills and ability to relate to people of varying ages and backgrounds, maintaining excellent relationships with Food Bank staff.

• Demonstrated ability to maintain confidentiality and handle sensitive interactions including members of the public seeking food assistance.

• Ability to work independently with limited supervision and handle multiple, shifting priorities in a fast-paced environment.

• Proficiency using Microsoft Word, Excel, Outlook, and Slack (or similar platforms)

• Extreme dependability to manage inquiries from team members or visitors.

• Belief in CTFB’s mission, vision, values and culture

• Display a willingness and desire to work with people from diverse ethnic, socioeconomic and religious backgrounds.

• Display a commitment to service above all else.

• Provide excellent customer service to everyone who calls or visits the Food Bank.

• Answer calls and direct the caller to the appropriate department or individual - with a focus on asking clarifying questions to direct their call accurately.

• Provide callers with general information such as Food Bank location, directions, website and other related information. May assist callers with website navigation to find food.

• Maintain up to date information about team-member roles, events occurring at and/or benefitting the Food Bank, volunteer shifts, warehouse policies, office closures, etc. or know who to ask to find the answer questions.

• Welcome all visitors to the Food Bank and provide answers to questions, communicate to team members when visitors have arrived, direct food donations/pickups to rear entrance, and assist with other visitor arrangements as necessary.

• Receive incoming mail and packages and distribute items in a timely manner, ensure that outgoing mail is picked up daily and coordinate the pickup and delivery of express mail services

• Accept walk in donations (check and cash), issue receipts, provide in-person stewardship, and notify appropriate department when necessary.

• Manage internal coverage needs to include scheduling internal staff and deliver adequate training for staff to cover the desk as needed.

• Provide support/communication during volunteer check-in including assisting guests with registration and managing late volunteer arrivals.

• Create and maintain up-to-date written policies, procedures, and resources around reception workflow and other tasks, coordinating with the reception backup team to make sure all procedures are being followed.

• Work with Facilities to maintain the cleanliness of the reception and visitor waiting area; maintain organization’s Lost and Found.

• Limited additional administrative and community engagement tasks as assigned.
• May be asked to assist in the coordination of site wide team member meetings, events and/or activities.

Working Conditions

• Hours of Operation: Generally, Monday – Friday 8:00 a.m. – 5:00 p.m., some evening and weekend hours may be required, especially during peak times, disaster response, or holidays.

• Environment: This position works in an open lobby setting. There may be extended periods of sitting, listening, talking and/or visual concentration, writing and/or computer use. The position requires independent work and daily interactions with internal team members and members of the public.

• Travel: CTFB serves 21 counties in central Texas. Although regular travel is not required, periodic travel to the Austin location may be required for training, meetings, events, etc.