Receptionist/Admin Assistant for Busy, High-End Pet Resort and Spa

About Us:
The Posh Pooch is a luxury pet resort and spa, known for our award-winning grooming, enrichment-based daycare, and cage-free overnight lodging. We are deeply committed to excellence, personalized pet care, and maintaining a warm, professional environment where both our team and clients feel valued and supported.

Position Overview:
We are seeking a friendly, detail-oriented, and highly organized Receptionist/Administrative Assistant to join our front office team. This role is perfect for someone who thrives in a people-first environment, loves dogs, and values working within a team culture built on communication, collaboration, and trust.

You’ll be the first face our clients see and the voice they hear—playing a vital role in creating a seamless and welcoming experience while also ensuring behind-the-scenes tasks are handled efficiently and professionally.

Key Responsibilities:

• Warmly welcome clients and check pets in and out with professionalism and care
• Manage phone calls, emails, and texts, delivering clear and friendly communication
• Schedule services and update client/pet profiles using Gingr software
• Process payments and maintain accurate records
• Support administrative functions including data entry, internal scheduling, and client follow-ups
• Keep the front lobby clean, organized, and reflective of our high-end brand
• Coordinate with grooming, daycare, and overnight teams to ensure smooth daily operations
• Communicate proactively with teammates to support a positive, productive workplace

What We’re Looking For:

• Strong interpersonal and communication skills
• Excellent organizational skills and attention to detail
• Ability to multitask in a fast-paced, pet-loving environment
• Experience with front desk or administrative tasks; Gingr experience is a plus
• A professional appearance and demeanor with a warm, approachable attitude
• A collaborative mindset—team culture and communication are everything to us
• Availability Monday–Friday from 8:00 AM to 2:00 PM
• A genuine love for animals and dedication to client care

Why Join The Posh Pooch:

• Be part of a supportive, close-knit team that values one another
• Join a business that prioritizes both exceptional service and employee well-being
• Work in a clean, upscale, pet-focused environment
• Opportunities for growth within a respected, expanding brand

Job Type: Part-time

Pay: $16.00 - $17.00 per hour

Expected hours: 30 per week

Benefits:

• Paid time off

Work Location: In person