Receptionist/Administrative Assistant

Job Description
Shane David Roofing is looking for a reliable, organized Receptionist / Administrative Assistant to help keep communication with customers fast, clear, and professional. This role is centered around answering phones during business hours, returning calls quickly, responding to customer questions, sending receipts, and keeping customer communication and job notes updated in our CRM.

The right person for this role can read quickly, understand the details of a job, and communicate clearly with customers so they feel taken care of from the first call to the final payment. Strong customer service is a must. Sales ability is helpful, but this is not primarily a sales role.

Key Responsibilities

• Answer all incoming calls during business hours and ensure calls are handled promptly and professionally
• Return missed calls and customer messages quickly
• Respond to customer questions about jobs, scheduling, invoices, receipts, and next steps
• Send receipts, payment confirmations, and other customer follow-up communication as needed
• Read through job information quickly and accurately so you can speak confidently with customers about their project
• Enter and maintain clear, detailed job notes in the CRM
• Keep customer messages, updates, and communication organized inside the CRM
• Communicate with the team when customer issues, schedule changes, or service needs need attention
• Help provide a smooth customer experience by making sure no calls, notes, or follow-ups fall through the cracks
• Support light sales conversations when needed by helping move inquiries toward inspections, estimates, or next steps

Qualifications

• Strong phone and verbal communication skills
• Excellent customer service skills and a professional, friendly attitude
• Ability to stay available and responsive during business hours
• Strong reading comprehension and the ability to understand job details quickly
• Detail-oriented and organized, especially when updating customer records and job notes
• Comfortable using CRM systems, email, and basic office software
• Able to manage multiple conversations, calls, and follow-ups without losing track of details
• Previous experience in an administrative, receptionist, customer service, or call-handling role preferred
• Experience in roofing, construction, home services, or service-based businesses is a plus
• Sales confidence is helpful, but not required

What We’re Looking For

• Someone who answers the phone like they care
• Someone who follows up fast
• Someone who can keep communication organized and clear
• Someone who can understand what is happening on a job and explain things well to customers
• Someone who helps us deliver excellent customer service every time

Pay: $15.00 - $25.00 per hour

Work Location: Hybrid remote in Cheboygan, MI 49721