Receptionist/Administrative Assistant

We are seeking a friendly, energetic, and customer-oriented Front Desk Person to join our dedicated team at our fitness gym. As the first point of contact for our members, you will play a crucial role in providing exceptional customer service and creating a welcoming atmosphere for individuals aged 50 and older. If you have a passion for fitness and enjoy interacting with people, this is an exciting part-time opportunity to contribute to the health and well-being of our valued members.

Front Desk Assistant Responsibilities

• Greet members and visitors with a warm, friendly, and professional attitude, ensuring a positive experience from the moment they enter the gym.
• Provide information about fitness programs, classes, promotions, and membership options, and assist with enrollment processes.
• Answer phone calls, respond to inquiries, and provide accurate information to current and potential members.
• Handle membership registration, including processing payments and managing the membership database.
• Schedule and coordinate appointments for personal training sessions, classes, and consultations.
• Follow up with potential leads by phone, text, and email to answer questions, schedule tours, and support conversion to new memberships.
• Manage incoming and outgoing emails in a timely and professional manner.
• Create and update simple marketing materials and promotional graphics using Canva.
• Assist with posting and scheduling content on social media platforms as directed.
• Maintain and update customer information in the CRM system, including notes, lead status, and follow-up activity.
• Maintain a clean and organized front desk area, ensuring it is well-stocked with necessary supplies.
• Assist members in resolving issues or concerns, ensuring satisfaction and loyalty.
• Collaborate with other gym staff to ensure smooth operations and provide support when needed.
• Stay updated on gym policies, programs, and promotions to communicate them effectively to members and prospects.

Optional Qualifications

• Strong communication and customer service skills.
• Comfortable using email, CRM software, and scheduling systems.
• Basic knowledge of Canva for creating simple graphics and promotional materials.
• Familiarity with social media platforms and posting/scheduling content.
• Organized, detail-oriented, and able to manage multiple tasks at once.
• Experience with sales follow-up, lead management, or front desk/admin work preferred

A little bit about Pinnacle Fitness: We pride ourselves on helping our members move better and move more in order to live their most optimal lives and develop a healthier lifestyle. We specialize in personal training through one-on-one sessions or small group training sessions. We are personally invested in our clients' success and take great pride in making personal training TRULY personal. Pinnacle Fitness is nothing like your typical gym, in fact, we were originally created for individuals that were intimidated by regular gyms. We pride ourselves on having the best trainers, empowering our members to get better each and every day and actively cultivating a community that people want to be a part of.

Requirements:

- High school diploma or equivalent.

- Previous experience in customer service, preferably in a fitness or wellness setting.

-Experience with sales follow-up, lead management, or front desk/admin work preferred

- Excellent communication and interpersonal skills, with the ability to interact effectively with individuals of all backgrounds and age groups.

- Strong organizational skills and attention to detail.

- Basic computer proficiency and familiarity with gym management software is a plus.

- Ability to multitask and work in a fast-paced environment.

- Empathy, patience, and understanding when dealing with older adults.

- A passion for health, fitness, and promoting an active lifestyle.

Working Conditions:

This position is a part-time role with flexible scheduling options. As a valued member of our team, you will have the opportunity to work in an amazing environment, surrounded by active and inspiring older adults. While we strive to create an exceptional experience for our employees!

Monday-Friday: 8 AM-1PM

Pay: $20-$22/Hour

Monthly bonus between $125-$300.

Join our team today and contribute to the well-being and happiness of our vibrant community of older adults who are committed to leading active and healthy lives, while gaining valuable experience in a part-time capacity!

Job Type: Part-time

Pay: $20.00 - $22.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Work Location: In person