Receptionist/Membership Coordinator

About us:

Gracie is one of the world’s largest and most influential Jiu-Jitsu organizations leading the way in excellence, discipline, and community. Founded in 1968 by Master Carlos Gracie Jr., Gracie Barra has grown to over 1,000 schools worldwide, empowering hundreds of thousands of students- including numerous World Champions.

What sets Gracie Barra apart is our structured, global curriculum, designed to ensure consistency, safety, and progress at every level - from beginner to black belt. More than a martial arts school, we are a global family committed to personal growth, leadership development, and making Jiu-Jitsu accessible to everyone, regardless of age, background, or experience. At Gracie Barra, Jiu-Jitsu is a way of life rooted in personal growth, service, and community. Our philosophy is guided by the belief that true strength lies in how we support others, contribute to our communities, and make a positive impact on the world around us. Every class, every student, and every school is part of a larger mission.

At Gracie Barra, we are committed to positively change people’s lives through Jiu-Jitsu. We believe that our value as human beings is how much we contribute to other people, to our community and to the planet.

We are currently seeking candidates with front desk and reception experience. A personable professional with exceptional customer service skills both in person and over the phone. Strong and effective listening skills with the ability to think on their feet. Organized, loves people, trustworthy and strives to add value and success to any community they are a part of. A lifelong student and team player who is ready to learn and adapts to any given situation.

As the Receptionist and Membership Coordinator, you will be an ambassador for our location. The first point of contact for potential and current clients, effectively responsible for ensuring a positive and inviting experience for the Gracie Barra community. Guiding clients through all account management processes from start to finish, keeping accurate and up-to-date records for membership accounts and inventory. While sharing information about our culture, community events, team tournaments and class offerings.

$15.00/hr + based on experience

Key Responsibilities:

• Greet all members with a high degree of professionalism and helpfulness
• Provide excellent customer service by addressing inquiries and resolving issues promptly
• Managing and coordinating memberships, class scheduling and follow ups with current and potential clients
• Discreetly handle confidential information, compose memos, letters and emails
• Maintaining an organized reception and all common areas with light cleaning.
• Offer administrative support to ensure smooth day-to-day operations
• Availability to work Monday through Thursday evenings, possible Friday and Saturday shifts available.

Qualifications:

• Familiarity with Google workspace, Microsoft office suite and CRM management software
• Proven experience as a receptionist, office management or relevant experience
• Professional attitude, appearance, and strong customer service skills
• Ability to handle challenging situations in a professional manner
• Outstanding phone etiquette verbal/written communication skills and interpersonal abilities
• Must be able to multitask and have attention to detail
• Must have a good reputation for being timely and punctual with previous employers
• Excellent organizational and leadership skills
• Demonstrated ability to read, write and speak English
• Highschool diploma; Bsc/BA in office administration or relevant field is preferred

Preferred Bonus:

• Ability to speak Brazilian Portuguese fluently

Pay: $15.00 - $17.00 per hour

Work Location: In person