Recovery Specialist - Call Center Representative

Collections Recovery Specialist

Shepherd Outsourcing is a financial services company specializing in third party debt collections. Our team is built on reliability, integrity, and drive—we are proud of the high standards that define our success.

We are looking for motivated, dependable, and goal-oriented individuals who take pride in their work and want to grow with a company that recognizes effort and consistency.

If you value consistency, professionalism, and being part of a team that holds itself to high standards, this is the right environment for you.

The start date for this position is May 11, 2026.

Job Summary:

As a Recovery Specialist, you will work with customers to resolve outstanding balances while maintaining professionalism and adhering to company standards. You will be expected to meet performance goals, maintain accurate account documentation, and contribute to the overall success of your team.

This is an in-office, performance-driven role—effort, consistency, and attitude directly impact your success and earning potential.

Schedule & Location:

Monday-Friday 8:00 am-5:00 pm EST

In-Office, Greenville, SC

Job Responsibilities (including, but not limited to):

• Make outbound and receive inbound calls to help customers resolve past-due accounts

• Meet and exceed monthly performance and compliance goals

• Maintain detailed and accurate account notes

• Communicate clearly, confidently, and respectfully with customers

• Support your team’s goals and uphold a strong, professional work ethic

• Follow all company policies and industry regulations

• Perform other duties as assigned

What We’re Looking For:

• Dependable: You show up consistently and can be counted on by your team

• Driven: You take initiative and stay focused on achieving goals

• Accountable: You own your performance and follow through on commitments

• Collaborative: You contribute to a supportive, results-focused environment

• Professional: You communicate clearly and handle every situation with respect and integrity

What You Can Expect

• Competitive base pay with monthly performance bonus

• Comprehensive training and ongoing leadership support

• Recognition for reliability, effort, and strong results

• A professional environment that rewards consistency and teamwork

Qualifications

• High school diploma or equivalent- required

• Previous collections or call center experience- preferred

• Strong communication, negotiation, and listening skills

• Ability to multitask and stay organized in a fast-paced environment

• Proficient with computers and comfortable learning new systems

Physical Requirements

• Ability to sit for extended periods and use a computer and phone

• Frequent communication in-person and over the phone

• Ability to maintain focus and accuracy throughout the workday

(Reasonable accommodations may be made for qualified individuals with disabilities)

Equal Opportunity: Shepherd Outsourcing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State, or Local laws..