Recruitment & Customer Service Coordinator

About Us

We are a domestic worker recruitment agency specializing in providing reliable recruitment solutions to families and employers in Bahrain. We are seeking a motivated and organized Recruitment & Customer Service Coordinator to join our team and support the recruitment process from customer inquiry through worker arrival and probation follow-up.

Key Responsibilities

• Communicate professionally with clients through phone, WhatsApp, email, and in-person meetings.
• Handle customer inquiries and provide accurate information regarding recruitment services and processes.
• Send domestic worker profiles (CVs) to customers and follow up on customer selections.
• Maintain and update worker profile databases and CV links regularly.
• Coordinate with overseas recruitment agencies and local partners regarding worker availability, documentation, medicals, visas, and travel arrangements.
• Monitor and follow up recruitment applications from initial request until worker arrival.
• Update customer records, worker records, and application status in the company system.
• Prepare daily operational and follow-up reports.
• Follow up contracts, deliveries, probation periods, replacements, and refund cases when required.
• Resolve customer complaints professionally and maintain positive customer relationships.
• Ensure all customer files, contracts, and supporting documents are properly maintained and organized.
• Follow company policies, procedures, and management instructions.

Requirements

• Excellent communication and interpersonal skills.
• Strong customer service mindset and ability to handle difficult situations professionally.
• Strong organizational skills with attention to detail and follow-up.
• Ability to manage multiple customers, applications, and tasks simultaneously.
• Good computer skills, including Microsoft Word, Excel, Outlook, and general office software.
• Ability to draft professional emails and written communications in English.
• Ability to work under pressure and meet deadlines.
• Professional appearance and conduct.
• Previous experience in recruitment, customer service, administration, sales, HR, or related fields is preferred.
• Experience working with contracts, documentation, or government-related processes is an advantage.
• Valid Bahraini driving license and personal transportation are preferred.

Working Hours

The position follows a split-shift schedule:

• 9:00 AM – 1:00 PM
• 4:00 PM – 8:00 PM

Applicants should be comfortable committing to this schedule on a long-term basis.

What We Look For

We are looking for individuals who can:

• Build trust and maintain professional relationships with customers.
• Communicate effectively with people from different nationalities and backgrounds.
• Demonstrate initiative and problem-solving skills.
• Stay organized and ensure no customer, worker, or application is overlooked.
• Represent the company professionally at all times.

Preferred Qualifications

• Experience in recruitment or manpower services.
• Experience using CRM, ERP, HR, or recruitment software.
• Experience handling customer complaints and service recovery.
• Experience coordinating with overseas suppliers or agencies.

How to Apply

Please submit your CV along with a brief summary of your experience and expected salary.

umair.noonmanpower@gmail.com

Pay: BD200.000 - BD250.000 per month

Application Question(s):

• Are you comfortable working the split-shift schedule (9 AM–1 PM and 4 PM–8 PM)?
• Do you possess a valid Bahraini driving license and access to transportation?
• How many years of customer service, recruitment, or administrative experience do you have?
• If required, would you be willing to relocate to the company accommodation in Isa Town?
• What is your current marital and family status?
• Why do you want to work in the recruitment and manpower industry?

Work Location: In person