Referral Coordinator / Authorization & Verification of Benefits

**THIS IS NOT A REMOTE POSITION**

Clinic Referral Coordinator / Authorization & Verification of Benefits

Location: Plano, TX (with support across multiple DFW clinic locations)
Employment Type: Full-Time

About Us

Graff Foot Ankle & Wound Care is a growing, multi-location podiatry and wound care practice serving patients across the DFW metroplex. We pride ourselves on delivering high-quality, patient-focused care while maintaining strong operational workflows behind the scenes. As we continue to expand, we are seeking a detail-oriented and proactive Clinic Referral Coordinator / Authorization & Verification of Benefits to support our clinical and administrative teams.

Position Summary

The Clinic Referral Coordinator / Authorization & Verification of Benefits plays a critical role in ensuring patients are scheduled appropriately, referrals are processed accurately, and insurance benefits and authorizations are obtained in a timely manner. This role requires strong communication skills, insurance knowledge, and the ability to manage multiple priorities in a fast-paced healthcare environment.

Key Responsibilities

Receive, review, and process incoming referrals from internal and external providers
Verify patient insurance eligibility and benefits prior to appointments and procedures
Obtain prior authorizations for office visits, imaging, procedures, surgeries, wound care, DME, and specialty services as required
Communicate authorization requirements, coverage details, and financial responsibility to patients and clinic staff
Track and follow up on pending authorizations to avoid delays in patient care
Coordinate scheduling with clinic staff, providers, and surgery centers as applicable
Maintain accurate and complete documentation within the EHR and referral tracking systems
Communicate with insurance carriers, provider offices, and patients professionally and efficiently
Ensure compliance with payer guidelines, HIPAA regulations, and company policies
Assist with reporting, audits, and workflow improvements related to referrals and authorizations

Qualifications

High school diploma or equivalent required; healthcare-related coursework or certification preferred
Minimum 2 years of experience in referrals, authorizations, or insurance verification in a medical office setting
Strong understanding of insurance plans (Medicare, Medicaid, and commercial payers)
Familiarity with CPT, ICD-10 codes, and authorization processes
Experience working in podiatry, surgical, wound care, or specialty practices is a plus
Proficient with EHR systems and Microsoft Office
Excellent organizational skills with strong attention to detail
Ability to handle confidential information with professionalism and discretion
Strong communication skills—both written and verbal

What We Offer