Referral Coordinator / Authorization & Verification of Benefits

**THIS IS NOT A REMOTE POSITION**

Clinic Referral Coordinator / Authorization & Verification of Benefits

Location: Plano, TX (with support across multiple DFW clinic locations)
Employment Type: Full-Time

About Us

Graff Foot Ankle & Wound Care is a growing, multi-location podiatry and wound care practice serving patients across the DFW metroplex. We pride ourselves on delivering high-quality, patient-focused care while maintaining strong operational workflows behind the scenes. As we continue to expand, we are seeking a detail-oriented and proactive Clinic Referral Coordinator / Authorization & Verification of Benefits to support our clinical and administrative teams.

Position Summary

The Clinic Referral Coordinator / Authorization & Verification of Benefits plays a critical role in ensuring patients are scheduled appropriately, referrals are processed accurately, and insurance benefits and authorizations are obtained in a timely manner. This role requires strong communication skills, insurance knowledge, and the ability to manage multiple priorities in a fast-paced healthcare environment.

Key Responsibilities

• Receive, review, and process incoming referrals from internal and external providers
• Verify patient insurance eligibility and benefits prior to appointments and procedures
• Obtain prior authorizations for office visits, imaging, procedures, surgeries, wound care, DME, and specialty services as required
• Communicate authorization requirements, coverage details, and financial responsibility to patients and clinic staff
• Track and follow up on pending authorizations to avoid delays in patient care
• Coordinate scheduling with clinic staff, providers, and surgery centers as applicable
• Maintain accurate and complete documentation within the EHR and referral tracking systems
• Communicate with insurance carriers, provider offices, and patients professionally and efficiently
• Ensure compliance with payer guidelines, HIPAA regulations, and company policies
• Assist with reporting, audits, and workflow improvements related to referrals and authorizations

Qualifications

• High school diploma or equivalent required; healthcare-related coursework or certification preferred
• Minimum 2 years of experience in referrals, authorizations, or insurance verification in a medical office setting
• Strong understanding of insurance plans (Medicare, Medicaid, and commercial payers)
• Familiarity with CPT, ICD-10 codes, and authorization processes
• Experience working in podiatry, surgical, wound care, or specialty practices is a plus
• Proficient with EHR systems and Microsoft Office
• Excellent organizational skills with strong attention to detail
• Ability to handle confidential information with professionalism and discretion
• Strong communication skills—both written and verbal

What We Offer

• Competitive pay based on experience
• Health, dental, and vision benefits
• Paid time off and paid holidays
• 401(k) retirement plan
• Supportive team environment with opportunities for growth
• Stable, growing practice with multiple locations across DFW

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Authorizations/Referrals: 1 year (Required)
• Insurance verification: 1 year (Required)
• Medical: 1 year (Required)

Work Location: In person