Referral Operations Specialist

Referral Operations Specialist

Location / Onsite: Ogden, UT | In-Office
Department: Strategic Partner Relations
Reports To: Strategic Partnership Manager

The Opportunity

Lowe Law Group is seeking a Referral Operations Specialist to provide high-level administrative and operational support to our Strategic Partnership Manager. This role is critical to ensuring referral cases are properly received, documented, tracked, and followed through with partner law firms.

If you are detail-oriented, highly organized, and thrive in a fast-paced, process-driven environment, this role offers an opportunity to support high-value legal partnerships while building deep operational expertise within a growing personal injury firm.

The Perks

Compensation:

• Starting Range: $16–$18 per hour, based on experience
• Growth Range: $16–$23 per hour, tied to performance, tenure, and expanded responsibilities

Career Growth: Opportunity to grow within Business Development, Operations, or Legal Administration

Meaningful Impact: Play a key role in supporting referral relationships that drive firm growth and client outcomes

A Day in the Life of a Referral Operations Specialist

In this role, you will serve as the operational backbone of the firm’s referral partnership process. You will work closely with the Strategic Partnership Manager to ensure that referral partner attorneys receive new cases promptly, required documentation is complete, and follow-ups occur consistently and professionally.

You will not be responsible for selling, negotiating referral terms, or sourcing partnerships. Your focus is execution, follow-through, and accuracy.

Key Responsibilities

Referral Case Follow-Up & Coordination

• Confirm receipt of new referral cases with partner law firms
• Follow up with referral partner attorneys to ensure timely acknowledgment and next-step communication
• Track referral case status and escalate issues or delays to the Strategic Partnership Manager

Administrative & Documentation Support

• Prepare, collect, and organize referral documentation and agreements
• Ensure referral records are complete, accurate, and properly stored in internal systems
• Maintain organized digital records

Operational Support & Reporting

• Assist with tracking referral activity, timelines, and outcomes
• Support internal reporting related to referral volume and case flow
• Identify gaps or process inefficiencies and recommend operational improvements

Professional Communication

• Serve as a professional point of contact for administrative communication with partner law firms
• Draft clear, timely follow-up emails and correspondence as needed
• Maintain a high level of confidentiality and professionalism in all interactions

Requirements & Qualifications

• 2+ years of experience in an administrative, operations, legal assistant, or coordinator role
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Comfortable working with case management systems, CRMs, or document management tools
• Experience in a legal or professional services environment preferred (but not required)

Ideal Candidate Traits

• Highly detail-oriented and process-driven
• Proactive and reliable with strong follow-through
• Comfortable supporting senior-level managers
• Strong sense of ownership over administrative accuracy
• Discreet, professional, and client-service minded

About Lowe Law Group

Lowe Law Group is a respected personal injury law firm dedicated to helping clients across the country receive the compensation they deserve. Our Strategic Partnerships team plays a critical role in expanding the firm’s national reach, and this position is essential to supporting those efforts through strong operational execution.

Pay: $16.00 - $18.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you prefer working from a written checklist rather than relying on memory alone? Yes or No
• Are you comfortable performing routine follow-up with professional partners (including attorneys) and maintaining detailed documentation in internal systems on a daily basis? Yes or No

Work Location: In person