Referrals Coordinator

Referral Coordinator Job Description

Sacramento Eye Consultants, a locally revered Sacramento ophthalmology practice, is looking for an exceptional Referral Coordinator to join our growing team. We are a physician-owned high-volume clinic providing medical and surgical services to the greater Sacramento area. Our partners, Dr. Jacob Brubaker, Dr. Patricia Sierra, Dr. Samuel Lee, Dr. Xiongfei Liu and Dr. Peter Wu have been recognized as top Ophthalmologists by SacTown magazine. We take pride in our caring and collaborative team and look forward to reviewing your application!

DEPARTMENT: Front Office

REPORTS TO: Front Office Department Supervisor

This position is responsible for the intake and scheduling of new patient referrals for Sacramento Eye Consultants Sacramento and Lincoln office locations. The referral coordinator ensures all intake forms are complete and accurate in accordance with Sacramento Eye Consultants guidelines. The referral coordinator verifies insurance information, enters patient demographics into Hill EPIC EMR system, ensures insurance authorization is approved with appropriate CPT codes. The position requires clear and efficient communication with internal departments and referring provider offices, as well as patients and family members. The referral coordinator comprehensively describes to patients both insurance coverage responsibilities and payment responsibilities, and when necessary, collects co-pays. The referral coordinator maintains exceptional relations with referring providers and office staff to support Sacramento Eye Consultants growth.

RESPONSIBILITIES:

1. Efficiently support patients through office check in and check out process
2. Obtain and input (EPIC) accurate demographic and insurance information
3. Schedule appointments with patients over the phone and in person
4. Collect and process patient payments
5. Manage multiple phone lines which include interaction with physicians, office managers, patients, etc.
6. Complete and submit applications for prior authorization of office visits and procedures
7. Monitors reporting data to ensure timely authorization processing
8. Contact and schedule incoming referrals.
9. Send outgoing referrals
10. Complete, maintain and distribute an accurate referral log
11. Attend to patient questions

ESSENTIAL SKILLS AND ABILITIES:

1. In-depth knowledge of California insurance processes and procedures including eligibility, HMO and, PPO requirements

2. Ability to review and interpret medical documentation including chart notes, surgical operative reports, and procedure manuals

3. Intermediate to advance computer operation

4. Strong organizational skills
5. Familiarity of medical terminology
6. Exceptional customer service
7. De-escalation and conflict management
8. Solutions-oriented and innovative
9. Independent time management
10. Enthusiasm and willingness to help patients and peers
11. Empathetic demeanor
12. Attention to detail

EDUCATION AND EXPERIENCE:

1. High school diploma or equivalent; some college preferred.
2. Two years of experience in a surgical specialty practice; ophthalmology preferred.
3. C.O.A. helpful.

Due to California State Mandate all healthcare workers must provide proof of COVID-19 vaccination.

https://www.sacramentoeyeconsultants.com/

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan

Work Location: In person