Refrigeration Technician

-Coordinate with the Imbera USA Technology and Engineering Services departments to ensure connectivity, proper operation, and data collection of the Imbera Service Portal (ISP), aimed at meeting customer needs by providing a “single point of contact” for all service-related activities and product tracking.

-Provide support to the Imbera USA technical team in their daily activities, facilitating interaction with customer technicians and third-party service providers.

-Develop technical procedures, bulletins, and instructional materials for technical teams and customers, enhancing user experience and promoting optimal use of products and services.

-Communicate with Imbera Representatives and customers, as required, regarding product tracking, new project development status, portal performance, and implemented technological improvements.

-Training Material Development and Execution: Maintain continuous communication with Technical Advisors, customers, and service providers to develop training materials and schedule training sessions based on identified needs.

-Active Participation in the Technical Agenda: Collaborate consistently with Engineering and Quality Control departments in Mexico by providing up-to-date technical information and reporting field challenges.

-Participate in any potential product recall actions or repair initiatives as required by customer needs.

-Proficiency in Microsoft Office, as this will be necessary for preparing reports, procedures, and support documentation.

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person