Regional Director

Overview

At Ten our goal is simple, to become the most trusted service business in the world. We are a global market leader for lifestyle management and concierge services with over one thousand employees. Ten delivers its service through a proprietary technology enabled platform and highly trained lifestyle managers. We are growing rapidly and have ambitious plans to innovate and continue improving the lives of our members.

Responsibilities

• Leadership & Strategy - Own the regional balanced scorecard and regional P&L within the Ten frameworks; translate global strategy into clear regional priorities and measurable OKRs; champion a culture of ownership, accountability, and operational excellence.
• People - Build, inspire, and develop high performing teams; set standards, invest in coaching, and create an environment where people can do the best work of their careers.
• Client Servicing - Develop and deliver an ambitious growth plan; build a strong network of stakeholder relationships; oversee the successful delivery of corporate programmes.
• Operational Delivery - Drive operational efficiency through process improvements, automation, and optimised workflows; ensure timely and high quality service delivery across all member touchpoints; lead the response to material service risks.
• Commercial & Financial Management - Full accountability for the region's P&L, including budget management, forecasting, and resource allocation; partner with commercial teams to maximise revenue opportunities and improve contribution margin.
• Stakeholder Engagement - Act as the senior external representative for the KSA, building trusted relationships with clients, partners, and key stakeholders; lead quarterly performance reviews with Exco.
• People Leadership & Capability Building - Set clear expectations for leadership performance; coach, develop, and challenge direct reports; create a succession pipeline for high potential talent.
• Service Excellence & Quality Assurance - Set and uphold standard for exceptional service quality; own service quality outcomes; proactively identify risks and embed a culture of continuous improvement.

Qualifications

• Proven success in a General Manager / senior operational leadership role with full P&L accountability.
• Experience managing multi country or multi location teams in a matrix organisation.
• Knowledge and expertise in service driven industries (luxury, travel, hospitality, concierge, or similar) and B2B services to such industries.
• Fluency in Arabic and English.
• Record of delivering commercial and operational results through cross functional leadership.
• Strong financial and analytical skills; able to interpret performance data and translate into actionable plans.
• Ability to promote operational excellence and a high performance culture.
• Sales experience; exceptional influencing and communication skills.
• Hands on leadership style with a bias for action.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and familiarity with CRM or operational platforms.

• Track record of leading operational transformation or large scale efficiency programmes.
• Experience embedding automation and process enhancements into workflows.
• Strong change leadership skills, navigating complex transitions.

What Ten Offers

• Competitive salary and performance based bonus.
• Ten Loyalty Rewards program.
• Paid vacation plus an extra day for volunteer work.
• One month paid sabbatical every five years.
• Remote working and holiday options.
• Exclusive employee discounts on travel and lifestyle offers.
• Dynamic, diverse work environment in an international team.
• Career development prospects in an agile, growing company.
• Inclusive company culture valuing diversity and collaboration.

About Ten

Ten Lifestyle Group is a global luxury concierge service offering a unique opportunity to be part of a dynamic team. The company is a certified B Corp committed to making a positive impact on society and the environment. Ten promotes diverse perspectives, cultures, and experiences, and maintains an inclusive work environment.

Location

Riyadh - Saudi Arabia (100% on site)