Regional Restaurant Technology Partner

The Regional Restaurant Technology Partner plays a critical role in enabling franchisees to deliver operational excellence and scale with agility. This role ensures restaurant technology solutions align to brand standards, support future AI-readiness, and enable seamless, omnichannel guest experiences. In addition to supporting market deployments, the Partner will serve as a global domain lead, helping shape innovation, vendor strategy, and best practice adoption across Pizza Hut's restaurant tech ecosystem. This role will support our APAC region.

Key Responsibilities Market Enablement & Technology Strategy

• Partner with franchisees to identify, evaluate, and implement restaurant technology solutions aligned to Pizza Hut's growth ambitions and operational standards.
• Ensure local deployments meet global integration, data, and security standards.
• Support Markets in building AI-Ready foundations to enable personalized, cross-channel guest and team member experiences.
• Keep an updated record of existing market technology, technology contract expiry dates & identify gaps in current tech stack. Recommend appropriate approved vendors for the market to fill gaps or renewals.

Global Domain Ownership

• Act as a global lead for one or more of the following restaurant tech domains:
  • Training & People Technology
  • POS
  • Kitchen and Fleet Management
  • Labor & Inventory
• Own Vendor Sourcing, onboarding, performance management, and escalation.
• Source "Good, Better, Best" vendor options, especially in markets where Byte-based systems are not viable.
• Build and maintain solution playbooks and go-to-market frameworks in your area of expertise.
• Serve as a strategic advisor to other regional tech partners on best-fit tools and implementation approaches.

Cross-Functional & Global Collaboration

• Collaborate with Regional Chief Digital & Technology Officers (CDTOs) and Global Ops Innovation, Digital Innovation, Labor, and Data teams.
• Ensure restaurant technology enables strategic priorities including operational efficiency, improved team member experience, and scalable data capture.
• Champion integration across restaurant systems to fuel data flow into analytics, AI, and insight engines.

Standards, Adoption & Continuous Improvement

• Define, promote, and update "Good, Better, Best" expectations for each domain.
• Ensure strong adoption and ROI of brand-approved systems.
• Identify and share global best practices to accelerate maturity and consistency.
• Monitor post-deployment success and advocate for upgrades or new solutions where needed.

Qualifications & Skills

• Bachelor's Degree in IT, Business, or related field (MBA Preferred).
• 7+ years in restaurant, retail, or hospitality technology or implementation.
• Japanese and/or Chinese language skills preferred but not required.
• Expertise in restaurant systems, including POS, labor scheduling, inventory, and/or training platforms.
• Strong vendor management, cross-functional collaboration, and communication skills.
• Comfortable navigating matrixed, global organizations and influencing across levels.

Value & Impact

• Drive Growth & Experience: Aligns tech solutions with brand strategy to fuel transaction growth and guest satisfaction.
• Accelerate Innovation: Identifies scalable solutions that close tech gaps and future-proof operations.
• Enable Local Execution: Tailors global standards to local needs, enabling franchisees to grow with consistency.
• Strengthen Collaboration: Builds bridges across Ops, Tech, and Franchisee networks to deliver cohesive outcomes.