Regional Service Enablement Manager

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Position Summary:

The Regional Service Enablement Manager is responsible for managing and executing regional field service enablement and operational readiness in alignment with TARGAN’s service standards and field operations strategy. This role combines field service management, technical training oversight, documentation control, and onsite service execution, with significant time spent at customer hatcheries supporting installations, training, and service activities.

This position manages all aspects of regional service enablement, including training programs, onboarding, SOPs and work instructions, KPI tracking, budgeting, and continuous improvement initiatives. The Manager works directly with Field Service Technicians (FSTs) and internal teams to improve service efficiency, reliability, and consistency while maintaining OPEX and revenue performance targets defined by Field Operations.

Key Job Responsibilities:

Service Enablement & Training Management
- Manage the development, execution, and continuous improvement of the regional field training program, including new hire orientation, onboarding, systems access, and ongoing technical training.
- Manage changes to training programs to reduce door-to-floor time while maintaining training quality, safety, and consistency.
- Manage and deliver technical training for TARGAN field service personnel, customers, and commercial partners, both remotely and onsite at hatchery locations.
- Coordinate with Engineering, Manufacturing, Systems Engineering, and R&D to ensure training materials accurately reflect current products, tools, and field service procedures.
- Manage the training budget, including personnel, equipment, tools, and consumables.
- Define, track and report training and service enablement KPIs to measure program effectiveness and technician readiness.

Documentation, Quality & Process Control

Manage the review, maintenance, and updates of SOPs, Work Instructions, and field service documentation.
Work with internal teams to manage Deviations, CAPAs, and Change Controls, ensuring actions are documented, appropriate, and completed on time.
Manage quality, reliability, and process improvement initiatives focused on standardization and field execution.

Regional Field Service Operations Management

Manage day-to-day regional field service operations to ensure consistent and timely onsite service support aligned with TARGAN standards.
Manage regional field schedules to ensure proper hatchery coverage and service execution.
Hire, onboard, and manage a regional team of Field Service Technicians (FSTs).
Manage technician performance through routine 1:1 meetings, KPI reviews, skills assessments, and corrective or developmental actions.
Manage technical and soft-skill training for FSTs to align with the installed product base.
Coordinate monthly operational reviews with Call Center and Technical Support teams focused on execution and process improvement.
Manage regional field inventory processes, including reporting, cycle counts and asset control.

Desired Skills & Qualifications

Demonstrated experience managing field service or technical operations teams
Proven experience managing and developing field-based direct reports
Strong ability to manage technical problem-solving in complex operating environments
Experience managing standardized processes, documentation, and training programs
Financial management experience including budgeting, cost tracking, and forecasting
Strong analytical, organizational, and documentation skills
Ability to manage multiple priorities in a fast-paced, field-driven environment
Self-motivated, execution-focused, and results-oriented

Education and Experience Requirements:

Bachelor’s degree in engineering, business, or related field (or equivalent experience)
7+ years of experience in field service, engineering, maintenance, or related roles
Minimum 3 years of experience managing or supervising direct reports
Advanced proficiency in Microsoft Office (Excel, Word, Outlook)
Valid driver’s license and ability to meet travel requirements
Fluency in English required

Travel and Onsite Execution

Travel 20–30% locally and overnight to manage onsite service activities, installations, training, and escalations at customer hatcheries.
Manage onsite service execution during installations, complex service events, and recovery activities.
Support service operations Monday–Friday and holidays; occasional weekend support may be required based on operational needs.

Working Conditions:

Work is performed inside a flex space building consisting of offices, open desk space, laboratory, machine shop, and a manufacturing floor. Level of noise is usually quiet in the office environment and temperature controlled. Noise levels are elevated in the warehouse space where temperatures can vary depending on the outside elements and weather. Travel may be required, including up to 2-8 trips per year to visit suppliers, attend conferences, meetings (customer, investor, and business) and customer sites (hatcheries).

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