Reinvest Workforce Navigator

Mission Statement

Through the use of social and restorative justice principles, Five Keys provides traditionally underserved communities the opportunity to improve their lives through a focus on the Five Keys: EDUCATION, EMPLOYMENT, RECOVERY, FAMILY, COMMUNITY.

Five Keys Overview

Five Keys is a nonprofit organization that operates an extensive network of programs across California. With a presence in 14 counties and over 120 locations, Five Keys focuses on various initiatives aimed at empowering individuals and families to overcome poverty and inequity. The organization's programs encompass a wide range of services, including public charter schools, restorative justice programs in jails and prisons, shelters, permanent supportive housing, and the development of new housing and support programs. At Five Keys, the overarching objective is to uplift individuals and families by providing them with essential resources. This includes education, housing, employment, and the necessary tools to sustain their progress. By offering these fundamental elements, the organization aims to create positive and lasting change in communities, making them better places for everyone.

Our Core Competencies

A well qualified candidate has the capacity to communicate effectively, collaborate with others while building positive relationships, demonstrates strong problem solving skills, has a dynamic learning mindset, and remains committed to a high level of cultural and social awareness. A successful candidate will work well under pressure, observe appropriate boundaries and operate with a high degree of emotional intelligence.

What it’s really like to join our agency…

At Five Keys, culture matters. Culture is at the very core of everything we do and impact on a daily basis. We’ve made a commitment to building an inclusive culture that seeks collaboration over hierarchy to create empowered work teams. We serve vulnerable populations daily and we strive to approach everyone with compassion, patience and a trauma informed approach. We choose to push past discomfort to have difficult conversations to impact the greater good. This allows us the opportunity to collaboratively create an inclusive culture and transform the world around us.

BENEFITS

We offer affordable medical, dental, and vision insurance, along with generous paid time off. Employees may participate in pre-tax flexible spending accounts and a 403(b) retirement plan. We provide annual reimbursements of up to $100 for gym memberships, smoking cessation programs, and weight loss programs, as well as up to $50 per year for athletic event participation and massages. Additional company-paid benefits include access to a wellness app, wellness coaches, and an Employee Assistance Program for employees and their dependents.

JOB SUMMARY

The Reinvest Workforce Navigator reports to the Reinvest Program Manager and is accountable for delivering system navigation and employment support services to participants in the California Community Reinvestment Grants Program (CalCRG). . This role provides direct services including outreach, intake, needs assessment, individualized service planning, and ongoing case management. The Workforce Navigator also leads job development efforts by engaging employers, building workforce partnerships, and connecting participants to employment opportunities.

The position coordinates and facilitates monthly workshops focused on life skills, wellness, and workforce readiness to promote participant stability and long-term success. The Workforce Navigator maintains accurate documentation, tracks participant progress, and ensures compliance with all CalCRG reporting requirements.

We are looking for someone who insists on maintaining a positive attitude and enjoys supporting a diverse group of people. If this job is for you, you are a proactive communicator who can build strong relationships with participants and employers while ensuring accurate documentation and compliance with program requirements.

This is a grant-funded position for a term of up to 3 years, with continuation contingent on funding and program needs.

JOB DUTIES AND RESPONSIBILITIES

• Lead outreach, engagement, and enrollment efforts through community events, tabling, and partner referrals to meet program enrollment goals
• Complete participant intake, needs assessments, and individualized service plans in alignment with program requirements
• Manage an ongoing caseload of participants and provide consistent follow-up and support throughout the program
• Provide system navigation services including case management, advocacy, barrier removal, and referrals to employment, education, housing, healthcare, and supportive services
• Provide job development services including job readiness support, resume assistance, interview preparation, employer engagement, and connection to job opportunities
• Develop and maintain relationships with employers and workforce partners to create pathways to employment for participants
• Transition eligible participants to workforce programs or other employment opportunities
• Coordinate and facilitate monthly life skills, wellness, and/or workforce readiness workshops
• Coordinate and track participant attendance for workshops, orientations, and services
• Build and strengthen partnerships with local service providers and maintain community relationships to enhance participants access to supportive services
• When requested attend community events, partner meetings, and outreach activities
• Maintain accurate and timely data entry in Salesforce or other required databases, including case notes, services, outcomes, and supporting documentation
• Prepare and maintain reporting and invoicing documentation, ensuring all data is complete, accurate, and audit-ready
• Meet performance targets related to enrollment, service delivery, barrier removal, and employment outcomes
• Perform all duties in strict compliance with CalCRG grant requirements, including documentation, reporting, and service delivery standards
• Participate in team meetings, program reviews, and required trainings
• Maintain flexibility in schedule and responsibilities, including occasional changes in hours or duties, to meet program and contractual obligations
• Other duties as assigned

KNOWLEDGE AND SKILLS

• Understanding of the systemic barriers to employment faced by underserved or justice-involved populations, and strategies for barrier removal
• Knowledge of local workforce development systems, community-based organizations, and social service resources
• Familiarity with trauma-informed care and restorative justice practices.
• Proficient in case management skills, including assessing client needs, developing individualized employment plans, and tracking progress
• Advanced proficiency in Zoom, Microsoft Office, Google Workspace, and databases
• Able to maintain strict confidentiality and take all precautions when handling sensitive information

EDUCATION AND WORK EXPERIENCE

• Experience in career coaching, resume and cover letter development, and interview preparation techniques
• Experience with motivational interviewing or similar counseling techniques to encourage and guide clients

PHYSICAL REQUIREMENTS

• Adhere to all safety guidelines and requirements, when needed
• Frequent talking and hearing conversations
• Long periods of walking, sitting at a desk and/or computer station
• Lifting items that weigh up to 25 lbs; reaching, bending, carrying and stooping within the daily routine of tasks and activities

WORK ENVIRONMENT

• Moderate noise level
• Work environment varies from site to site
• Some personal safety risk working in underserved communities
• In office must live in Northern or Southern California where Five Keys operates
• Up to 30% travel to site locations as needed

GROWTH OPPORTUNITIES

At Five Keys, we understand that when our employees grow, the agency has a greater capacity to thrive and accomplish its mission. It is for this reason that we remain committed to providing ongoing professional development opportunities for all of our employees. These include but are not limited to: conferences, staff development training, and coaching plans that allow incumbents to grow into new positions within and across programs within the agency (i.e., programs, schools, housing).