Relationship Banker I/Teller

Position Description
Position Title: Relationship Banker I/Teller
FLSA Status: Non-exempt

Department: Retail Operations
Starting Hourly Rate: $16.00/hour with incremental increases at 3 months, 6 months, 9 months and 12 months.
Supervisor: Florida Relationship Officer

POSITION SUMMARY

Provide superior and quality customer service. Responsible for processing both business and consumer banking transactions and managing a cash drawer and/or operating a cash recycler. Extended working knowledge of teller responsibilities and/or related office experience. Capture and balance over-the-counter items through front and back counter. May be required, at times, to cross sell bank products.

ESSENTIAL ACTIVITIES

• Process financial transactions in the teller platform system, with a high degree of accuracy and security.
• Promote business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services.
• Greet and initiate interactions with customers to create a pleasant and inviting customer experience.
• Follow up with customers in a timely manner to maintain strong relationships.
• Track and keep up-to-date on required training courses.
• Protect the bank from taking a loss by adhering to bank policies, procedures and controls to protect the customer, bank assets and information, and enforce compliance standards.
• Maintain the highest level of confidentiality in handling customer information.
• Display professional conduct in all interactions including appearance, communication, attendance and punctuality.

ADDITIONAL ACTIVITIES

• Savings Bonds redemption and processing.
• Prepare Reg CC Hold forms according to bank policy.
• Prepare Currency Transactions Reports (CTRs) according to bank policy.
• Prepare Monetary Instruments.
• May maintain a cash drawer.
• Operate a cash recycler.
• Coin machine customer assistance.
• May assist in training new employees and answer co-worker questions.
• Vault Teller and duties associated as required.
• May assist with ATM/ITM to include: cash supply/settlement/balancing/limits as required.
• Assist customers in the safe box entry.
• Maintain back counter transactions as needed.
• Fill in at all branches when needed.
• Perform other duties as assigned by management.

EDUCATION, SKILLS AND EXPERIENCE

• High School diploma or equivalent, two-year associate’s degree in related field preferred
• One year progressively related experience.
• Effective comprehension, listening, verbal and written communication skills, with the ability to communicate effectively with individuals at all levels in an articulate, professional manner.
• Good mathematical skills.
• An extreme attention to detail, accurate typing and excellent proofreading skills.
• Ability to manage time effectively, prioritize and handle multiple tasks.
• This position requires initiative, motivation, creativity and ability to understand many areas of expertise that can function well individually and in a team environment.
• Working knowledge of Windows, Power Point, Word and Excel a plus.
• Technical skills as it relates to digital technology.

PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS

• Ability to perform work utilizing a computer for extensive periods of time.
• Ability to perform work utilizing a calculator.
• Ability to grasp objects utilizing fingers (fine motor manipulation).
• Ability to stand for long periods of time.
• Ability to lift objects up to 40lbs.
• Ability to hear and speak.
• Availability to travel.
• Valid driver’s license.