Relationship Manager

Job Summary:

We are looking for a dynamic and customer-focused Relationship Manager to build and maintain strong relationships with clients. The role involves understanding client needs, providing tailored solutions, and ensuring high levels of satisfaction and retention. The ideal candidate will act as the primary point of contact for clients, fostering trust and driving business growth.

Key Responsibilities:

• Develop and maintain long-term relationships with clients to drive loyalty and repeat business.
• Identify client needs and recommend appropriate products or services.
• Serve as a trusted advisor by providing insights and solutions that align with client goals.
• Manage client portfolios, ensuring high satisfaction and proactive engagement.
• Collaborate with internal teams (sales, operations, product, finance) to deliver client solutions.
• Handle client inquiries, resolve issues promptly, and escalate complex concerns when needed.
• Identify new business opportunities through upselling, cross-selling, and referrals.
• Prepare regular reports on client activity, sales performance, and relationship status.
• Stay informed about market trends, competitor activities, and industry developments.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Finance, or related field.
• [5+] years of experience in relationship management, sales, or client servicing
• Proven track record of achieving targets and managing key client accounts.
• Excellent communication, negotiation, and interpersonal skills.
• Customer-centric mindset with strong problem-solving abilities.

Key Skills:

• Client relationship management
• Business development and retention
• Consultative selling and negotiation
• Strategic communication and presentation
• Market and product knowledge
• Collaboration and team coordination