Relationship Manager

About Payroc

Payroc is a global payments technology company helping businesses get paid, grow faster, and operate smarter. From powerful POS systems to seamless online and mobile payment solutions, we equip merchants with the tools they need to succeed in today’s fast-moving commerce landscape.

At Payroc, our culture is built around people who lead with grit, take ownership, and are not afraid to be a boss when it comes to driving results. We believe the best solutions start when we listen first to our customers, our partners, and each other so we can deliver payment experiences that truly make a difference for the businesses we serve.

We are a team that moves quickly, thinks entrepreneurially, and celebrates big wins together. If you are energized by building relationships, solving real business problems, and creating opportunities for yourself and your clients, Payroc is the kind of place where you can make an impact and grow your career.

Position Overview

The Relationship Manager – ISV Partnerships is responsible for managing and strengthening relationships with Independent Software Vendor (ISV) partners. This role serves as the primary liaison between PPS (Independent Payment Solutions) and its ISV partners, ensuring seamless communication, strategic alignment, and exceptional support.

The Relationship Manager plays a critical role in driving revenue growth by supporting ISVs with product knowledge, sales enablement resources, and operational guidance to successfully position and deploy PPS payment solutions within their platforms.

Duties and Responsibilities

• ISV Relationship Management
  • Serve as the primary point of contact for assigned ISV partners.
  • Build and maintain strong, strategic relationships to ensure long-term partnership success.
  • Conduct regular check-ins and business reviews to assess performance, opportunities, and growth initiatives.
• Sales & Revenue Enablement
  • Support ISV partners with the tools, training, and resources necessary to promote PPS payment solutions effectively.
  • Collaborate with ISVs on joint go-to-market strategies and sales initiatives.
  • Identify new revenue opportunities within existing ISV relationships.
• Product Knowledge & Training
  • Maintain deep knowledge of PPS’s evolving portfolio of products and services.
  • Provide ongoing product training and updates to ISV partners, ensuring alignment with enhancements and new offerings.
  • Act as a subject matter expert on payment processing solutions integrated within ISV platforms.
• Operational & Escalation Support
  • Assist ISV partners with onboarding, implementation, and operational processes.
  • Proactively address questions or challenges and escalate complex or high-priority issues to Sales Leadership or the Senior Vice President as needed.
  • Ensure a smooth experience from integration through ongoing account management.
• Cross-Functional Collaboration
  • Partner with internal teams including underwriting, operations, risk, and product to advocate for ISV needs.
  • Communicate partner feedback internally to help improve processes and product offerings.

Qualifications

• Minimum of 2 years of experience in the bankcard or payment processing industry, preferably within ISV, sales, or relationship management roles.
• Strong understanding of integrated payment solutions and partner-driven sales models.
• Excellent relationship-building and communication skills with the ability to influence and support strategic partners.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Proven problem-solving skills and the ability to navigate complex partner environments.
• Ability to adapt quickly to evolving products, services, and industry changes.
• Self-motivated with a focus on driving revenue growth and partner success.

Working Conditions

• Frequent interaction with team members, management, agents, Business Development Managers (BDMs), and external partners to facilitate smooth operations and collaborations.
• Desk-based work with prolonged periods using a computer and sitting for extended periods.

Travel Component

• <10%

Job Classification

• Exempt

Equality

At Payroc we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individuals’ qualifications without regard to race, color, religion, national social or ethnic origin, sex, age, physical, mental, or sensory disability, sexual orientation or any other status protected by the laws regulation in the location we operate. Payroc does not tolerate discrimination or harassment based on any of these characteristics.

Payroc is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources Department at HR@payroc.com

Compensation and Benefits

Our compensation reflects the cost of labor across several U.S. geographic markets. Actual compensation may vary based on a number of factors, including location, job-related knowledge, skills, and experience. Depending on the position offered, additional forms of compensation – such as bonuses, incentives, or equity – may also be included as part of the total compensation package. We offer a comprehensive range of benefits to support your overall well-being, both personally and professionally. These may include medical coverage, financial benefits, and wellness support tailored to your needs.

Candidate Privacy Notice

We are committed to protecting the privacy and security of personal information provided to us during the recruitment and hiring process. Our Candidate Privacy Notice explains how we collect, use, store, and protect your personal data when you apply for a role with us. This notice applies to all job applicants and candidates, including those located in the European Economic Area (EEA), the United Kingdom, Canada, and other applicable jurisdictions. You can find our Candidate Privacy Notice on our Careers Page under FAQs.

Note to Agencies

Payroc does not accept resume submissions from agencies outside of existing agreements. Please do not send unsolicited resumes to Payroc HR or to Payroc employees. Payroc is not responsible for any fees associated with unsolicited resume submissions.